ROHIT RITESH
Sr. Technical Engineer
Delhi
Summary
Talented Technical Support Engineer with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Senior Technical Engineer (L2)
Highbar Technocrat Limited (HCC VCCL JV)
NEW DELHI
01.2020 - Current
- Collaborated with supervisors to escalate and address Client inquiries or technical issues.
- Managed high levels work flow over 20 Client and responded to their technical support needs.
- Assisted in identifying issues and restore service and functionality.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Installed, configured and maintained computer systems and network connections
Technical Engineer (L1)
Highbar Technocrat Limited (HCC SAMSUNG JV)
NEW DELHI
09.2018 - 12.2019
- Traveled with system engineers on customer site visits to respond to specific technical questions and resolved issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Researched new tactics to better hone responses and shorten remediation times to increase workflow.
- Managed over 50 Computer per day
Technical Support Executive
TCS
Chennai
03.2018 - 08.2018
- Helped streamline repair processes of over 10 systems and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Performed well as per TL directives.
Education
B.Tech - Computer Science And Engineering
SRM University
Chennai 08.2013 - 07.2017
Higher Secondary School - Science
LBS Sr Sec School
New Delhi 04.2011 - 04.2013
Secondary School -
Sri Sathya Sai Vidyapeeth
Kerala 05.2010 - 04.2011
Skills
Technical issues analysis
undefinedTimeline
Senior Technical Engineer (L2)
Highbar Technocrat Limited (HCC VCCL JV)
01.2020 - Current
Technical Engineer (L1)
Highbar Technocrat Limited (HCC SAMSUNG JV)
09.2018 - 12.2019
Technical Support Executive
TCS
03.2018 - 08.2018
B.Tech - Computer Science And Engineering
SRM University
08.2013 - 07.2017
Higher Secondary School - Science
LBS Sr Sec School
04.2011 - 04.2013
Secondary School -
Sri Sathya Sai Vidyapeeth
05.2010 - 04.2011
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