Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ranjana Kumari

Ranjana Kumari

Gurugram

Summary

Innovative individual with proven success evaluating requirements for software development projects to design innovative solutions. Out-of-the-box thinker and problem solver dedicated to improving performance. Works well in teams and consistently delivers to deadlines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical support L2

Concentrix Pvt Ltd
  • Provided clear and concise step-by-step technical support to guide clients.
  • Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently.
  • Analyzed customer feedback to recommend product improvements to development teams.
  • Helped customers set up new systems, applications and software.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
  • Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.

IT Help Desk Engineer

Renovision Automation Services Private Limited
  • First level troubleshooting on Laptop, Desktop, Printer, MS outlook, MS Teams, by remote access.
  • Also Part of team of vendor management. Delas with vendor HP, Dell Lenovo according to the procurement for hardware related issue of the client
  • Worked in Active directory domain Services. Need to maintain, modify, update the Group policy management as per organization requirement.
  • Worked on ticket based on MS Exchange ( Removing DL, Adding DL, Creating new mailbox, Modifying the mailbox, Creating new user account, modify the retention policy of mailbox in case o Employee exit, Creating new shared mailbox, Maintain the permission of mailbox) Troubleshooting .

Associate Cloud operation Engineer L1

Brennan IT
09.2020 - Current
  • Performed regular maintenance and support during out-of-hours to maintain service continuity.
  • Resolved technical issues related to Azure environments, providing timely support to minimize downtime.
  • Basic understanding of cloud platforms (Hyper-AZURE). VMware. ESXI update, Patch management, VM deployment (Windows/ Linux based server) as per client requirement.
  • Work on backup Commvault includes monitoring the backup, creating schedule policy, sub-client , schedule the backup for VM deployed.
  • Performing patch management for windows server & Media Agent.
  • Working on ticketing tool Service Now.
  • Engaging & coordinating with internal networking & Managed services team to troubleshoots the issue related to deployed virtual server and in case of backup failure.
  • Coordinated and raised issue with vendor HP, Commvault & Microsoft.

Education

Bachelor of Engineering - Computer Sciences

Chitkara University
01.2015

Skills

  • Azure Cloud
  • Hyper-V
  • Commvault
  • VMware
  • Software update installation
  • Active Directory
  • ServiceNOW
  • Remote support
  • Customer service expert
  • Troubleshooting proficiency
  • Desktop support
  • Technical issues analysis
  • People Management

Certification

  • AZ-900 Azure Fundamental - Microsoft certified

Timeline

Associate Cloud operation Engineer L1

Brennan IT
09.2020 - Current

Technical support L2

Concentrix Pvt Ltd

IT Help Desk Engineer

Renovision Automation Services Private Limited

Bachelor of Engineering - Computer Sciences

Chitkara University

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Ranjana Kumari