Helping other
Akash Kumar
Team Member ( Café Coffee Day)
Bengaluru,KA
Summary
- Disciplined graduate with hands-on experience in customer service, café operations, and inventory control at Café Coffee Day. Skilled in managing daily operations, stock handling, and delivering high customer satisfaction in fast-paced environments.
- Dynamic team member at Café Coffee Day with proven expertise in operations support and exceptional customer service. Successfully managed café openings and maintained high hygiene standards while resolving customer complaints effectively. Demonstrated leadership and teamwork during peak hours, ensuring smooth operations and customer satisfaction. Proficient in cash handling and inventory management.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Team Member
Café Coffee Day
02.2025 - Current
- Managed café opening operations, received and verified frozen and dry stock, maintained inventory and expiry control, ensured equipment readiness, hygiene standards, and independently handled store operations until shift handover.
- Delivered exceptional service to customers daily, prioritizing satisfaction.
- Executed accurate billing and cash handling in POS operations.
Prepared food and beverages in strict compliance with SOPs and hygiene protocols. - Calmly resolved customer inquiries and complaints under pressure.
- Collaborated with team members during peak shifts to ensure smooth operations.
- Ensured store cleanliness, assisted with inventory tasks, and managed daily openings ...
Education
BBA -
Alliance University
Bengaluru, India 04.2001 -
Commerce -
12TH ST. Karnes Secondary School
Patna, India 04.2001 -
Skills
Operations & Process Support
Customer service
Teamwork and collaboration
Complaint resolution
Cash handling
Leadership qualities
Certification
Agile Capital Service ( INTERSHIP)
Interests
Watching Series
Feeding Animal
Timeline
Team Member
Café Coffee Day
02.2025 - Current
Sharify Adverts Digital Marketing ( INTERSHIP)
12-2024
Agile Capital Service ( INTERSHIP)
12-2023
BBA -
Alliance University
04.2001 -
Commerce -
12TH ST. Karnes Secondary School
04.2001 -