Lindsay Thompson
Zionsville
Summary
Operations-focused professional with leadership experience in fast-paced, customer-centric environments. Proven ability to manage teams, optimize daily operations, resolve issues efficiently, and support business goals. Strong background in communication, training, scheduling, and process support, with a foundation in psychology and human behavior.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Cafe Patachou
Zionsville
07.2023 - Current
- Support daily operations to ensure efficiency, consistency, and service quality
- Supervise, coach, and train team members to meet performance standards
- Act as point of contact for issue resolution and escalated concerns
Server
Convivio Italian Artisan Cuisine
Carmel
06.2021 - 07.2023
- Delivered personalized, relationship-driven service to clients in a high-expectation setting
- Applied strong product knowledge to guide customer decisions and improve satisfaction
- Utilized time management and communication skills to meet service standards
Supervisor
MacKenzie River Pizza, Grill & Pub
Indianapolis
11.2018 - 04.2021
- Led front-of-house operations and supervised cross-functional teams
- Created and managed staff schedules using ScheduleFly
- Oversaw cash handling, reporting, and shift reconciliation
- Monitored performance and ensured high client satisfaction
Staffing Coordinator
Express Employment Professionals
Indianapolis
04.2017 - 04.2018
- Screened, interviewed, and qualified candidates for client placements
- Coordinated interviews and supported full-cycle recruiting activities
- Built relationships with clients to understand workforce needs
- Maintained compliance using E-Verify and internal systems
Education
Bachelor of Arts - Psychology
Indiana University, Bloomington
Bloomington, Indiana, IN 08.2010 - 05.2014
Skills
- Operations & Process Support
- Team Leadership & Training
- Client & Stakeholder Relations
- Scheduling & Resource Coordination
- Conflict Resolution
- Sales & Performance Support
- POS & Administrative Systems
- Attention to Detail
- Critical Thinking
Timeline
Assistant Manager
Cafe Patachou
07.2023 - Current
Server
Convivio Italian Artisan Cuisine
06.2021 - 07.2023
Supervisor
MacKenzie River Pizza, Grill & Pub
11.2018 - 04.2021
Staffing Coordinator
Express Employment Professionals
04.2017 - 04.2018
Bachelor of Arts - Psychology
Indiana University, Bloomington
08.2010 - 05.2014