Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Personal Information
Positionofresponsibility
Hobbies and Interests
Disclaimer
Timeline
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Akash Kumar Jena

Akash Kumar Jena

Golapokhari

Summary

To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization with dedication and hard work.

Overview

8
8
years of professional experience

Work History

ASM (Assistant Store Manager)

American Eagle (ABFRL)
01.2020 - Current
  • Established customer service standards and monitored staff compliance.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Fashion Consultant

Jack & jones
Bengaluru
11.2019 - 11.2020
  • Achieved high sales goals with value-focused customer service
  • Developed business strategies to raise our customers’ pool, expand store traffic, and optimize profitability
  • Identified customer needs by assessing goals and making recommendations in an effort to sell product
  • Taking care of inventory in the section in order to control shrinkage
  • Ensure floor is set as per Planogram.

Customer Care Executive

Westside Trent Limited
01.2017 - 03.2019
  • Achieved high sales goals with value-focused customer service
  • Developed creative 'eye-catching' window & floor merchandise display
  • Identified customer needs by assessing goals and making recommendations in an effort to sell product
  • Taking care of inventory.
  • Ensure floor is set as per Planogram.

Education

B.COM -

Tihidi College
Tihidi, Bhadrak
01.2022

P U C -

Tihidi College
Tihidi, Bhadrak
01.2015

Class 10th -

C.R.S High School
Tihidi, Bhadrak
01.2012

Skills

  • Customer Handling
  • Leadership
  • Time management
  • Communication
  • Team Development
  • Customer Service Management

Accomplishments

PGDCA in 2014, Got 1st prize in Running Competition in 2012., Got Emerging Star Award from Trent Limited Ltd., 2016

Roles And Responsibilities

  • Dealing with customer queries and complaints, overseeing pricing and stock control
  • Achieved high sales goals with value focused customer service.
  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Complete store administration and ensure compliance with policies and procedures
  • Implemented a training of staff through product knowledge seminars & customer service program.
  • Developed creative “eye-catching” window & floor merchandise display.
  • Created staff schedules, calculated time card & processed employee payroll.
  • Identified customer needs by assessing goals and making recommendations in an effort to sell product.
  • Taking care of inventory in the section in order to control shrinkage.
  • Ensure floor is set as per Planogram.
  • Visual merchandising

Personal Information

  • Age: 26 years
  • Father's Name: Purusottam Jena
  • Date of Birth: 07/13/96
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Positionofresponsibility

Volunteer - Taken up responsibility for arranging & coordinating different events during 2013.

Hobbies and Interests

  • Playing cricket.
  • Listening to Music.
  • Making Friends.

Disclaimer

I hereby declare that the above information in the resume is correct to the best of my knowledge and belief

Timeline

ASM (Assistant Store Manager)

American Eagle (ABFRL)
01.2020 - Current

Fashion Consultant

Jack & jones
11.2019 - 11.2020

Customer Care Executive

Westside Trent Limited
01.2017 - 03.2019

B.COM -

Tihidi College

P U C -

Tihidi College

Class 10th -

C.R.S High School
Akash Kumar Jena