AKASH MATHUR

• Lead end-to-end integrations between Reelo and POS providers, websites, mobile applications, kiosks, and third-party platforms.
• Collaborated with engineering teams and external developers to resolve complex production issues and API failures, enhancing system reliability.
• Investigate production issues using MongoDB, ClickHouse, and Datadog.
• Perform root cause analysis for synchronization failures, duplicate transactions, loyalty redemption issues, payment mismatches, and data inconsistencies.
• Validate APIs and integration flows using Postman.
• Conduct technical consultation sessions and implementation walkthroughs with partner engineering teams.
• Define Product Requirement Documents (PRDs) for new integration capabilities, product enhancements, and migration workflows.
• Collaborate with Product, Engineering, Customer Success, Business, and external technology partners to deliver scalable integration solutions.
• Facilitated feature discussions by translating customer and partner requirements into actionable technical solutions, ensuring alignment with integration goals.
• Evaluated API logs, production data, and customer feedback to identify opportunities for product improvements and recommend operational enhancements.
• Successfully delivered integrations across multiple POS providers and restaurant technology platforms.
• Led technical solutioning for POS, website, kiosk, and mobile application integrations.
• Improved production issue resolution through structured debugging and root cause analysis.

• Managed third-party POS integrations with leading food ordering and technology platforms.
• Supported integrations with Zomato, Swiggy, Talabat, Noon, DotPe, and other global partners.
• Troubleshot real-time API, order synchronization, and menu mapping issues, ensuring seamless integration functionality.
• Improved integration quality through issue analysis and cross-functional collaboration.
• Coordinated with engineering, product, and customer support teams to resolve production issues, improving overall service delivery.
• Validated API requests and responses using Postman, enhancing integration reliability.
• Monitored production issues, documented integration workflows, and maintained technical knowledge bases.
• Petpooja, DotPe (Rista), Foodics, Vasy, Lithos POS, Tosskey, HorecaFox, CW Suite, WebSys, Ezee, Abitzu, CaptainPad, Odoo POS, CreloHealth

• Delivered onboarding and product training sessions for merchants, enhancing their understanding and usage of services.
• Assisted customers with implementation and operational support, ensuring smooth transitions and optimal service utilization.
• Managed customer communication through calls, emails, and virtual meetings.
• Prepared training documentation and knowledge resources.
• Coordinated with internal teams to enhance customer experience through streamlined communication and feedback integration.
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(Pursuing)