SOMASEKHAR KG
Delhi
Summary
Results-driven professional with 14 + years of experience in digital payments and field operations, specializing in POS, TMS, and merchant acquiring. Proven expertise in project delivery, technical operations, and client management, ensuring seamless deployments and high service reliability. Experienced in leading teams, managing large-scale deployments, and driving operational excellence in fintech environments. Seeking a senior managerial role in Project/Technical Management to contribute to business growth and innovation.
Overview
14
14
years of professional experience
Work History
TechOps Manager
PAX POS Solutions India Pvt Ltd
Gurugram
11.2024 - Current
- Enterprise Delivery & Client Management - Product delivery and technical operations for clients including Paytm, Pine Labs, Razorpay, Airpay, HDFC Bank, State Bank of India (SBI Payments), ICICI Bank, Managed large-scale deployment and support of PAX devices (A910, A910S,A99 POS, CS35, CS70).
- Managed device lifecycle via MAX Store & Masslink (onboarding, provisioning, OTA updates)
- Monitored device health and performed remote diagnostics & troubleshooting
- Handled MQTT-based communication and real-time alerts for sound box devices
- Led Remote Key Injection (RKI) operations and key lifecycle management
- Coordinated key ceremonies with HSM teams and ensured PCI compliance
- Supported Local Key Injection (LKI) setup and client onboarding
- Managed LOA, L1/L2 certification, and EMV compliance (Visa, Mastercard, RuPay)
- Coordinated with certification labs, banks, and internal teams
- Provided L3 support, root cause analysis, and production issue resolution
- Worked with development teams to fix critical transaction and kernel-level issues
- Executed EMV test cases and validated transaction scenarios
- Supported SDK, RKI, and TMS API integrations with client systems
- TechOps Manager - Payment Solutions (PAX India)
Manager - DBU Operations
Hitachi Payment Services Pvt. Ltd
Chennai
04.2023 - 11.2024
- Managed and maintained POS Terminal Management Systems (TMS) on OEM hosted and standalone servers, including deployment, configuration, OTA updates, and troubleshooting to ensure optimal terminal performance
- Ensured POS devices remained up-to-date, secure, and compliant with industry regulations and security standards
- Led team operations for key injection (RKI/LKI), including secure key loading and TM key generation via HSM
- Provided governance and guidance to ensure adherence to PCI, EMV, and regulatory compliance standards
- Collaborated with security auditors and vendors such as SISA, and internal to strengthen security processes and maintain compliance
- Directed POS application testing to ensure reliability, security, and certification readiness
- Defined testing strategies, methodologies, and test plans covering functional, performance, and security validation
- Coordinated with cross-functional teams to resolve issues, implement enhancements, and deliver high-quality payment solutions
Deputy Manager
Hitachi Payment Services Pvt. Ltd
Chennai
04.2021 - 04.2023
- Supervised TMS operations and led the POS Key Injection team, overseeing TM key generation, PIN mailer processes, and HSM-based key management
- Managed L4 (4th Level) escalations, ensuring timely resolution of critical production issues and maintaining high system availability across OEM environments
- Administered and maintained TMS servers for multiple OEMs, ensuring stability, performance, and compliance
- Generated and distributed operational and performance reports tailored to stakeholder requirements
- Conducted production application testing as part of quality assurance to ensure stability and compliance
- Acted as the primary point of contact for key enterprise clients including TAJ, CRIS, and Parliament of India (Closed Loop card Project)
- Led task allocation, team coordination, and performance tracking to improve efficiency and reduce issue recurrence
- Collaborated with OEMs and technical teams for application releases, testing, and successful production rollouts
- Reviewed and validated merchant, field engineer (FE), and SOP documentation for operational accuracy
- Monitored and supported NFC rollout initiatives, ensuring smooth deployment and adoption
- Assisted in new product implementations and coordinated go-live activities for seamless production transitions
Assistant Manager
Hitachi Payment Services Pvt. Ltd
Chennai
04.2019 - 04.2021
- Supervised TMS team activities, including parameter configuration, terminal setup, and providing technical support to field teams
- Managed integrations and operations related to CRIS, Host-to-Host, and PC-POS implementation activities
- Coordinated with technology, field, and operations teams to resolve issues and ensure smooth service delivery
- Handled escalation calls, ensuring timely resolution of critical production and deployment concerns
- Led terminal application rollout coordination, ensuring successful deployment across multiple client environments
- Maintained and supported TMS servers for OEM platforms such as VeriCenter, Ingetate, and VHQ
- Conducted production application testing to validate performance, stability, and compliance before and after releases
Service Manager - South
Mosambee - Synergistic Financial Networks
Hyderabad
11.2017 - 03.2019
- Oversaw daily field service operations and managed large-scale POS deployment activities across Andhra Pradesh, Telangana, Kerala, Tamil Nadu, Puducherry, and Karnataka
- Ensured efficient coordination of field teams, timely deployments, and adherence to service-level agreements (SLAs) across multiple regions
Regional Operations Manager - Karnataka & Andhrapradesh
Prizm Payment Services Pvt. Ltd.
Hyderabad
10.2013 - 09.2017
- Ensured smooth allocation and coordination of field operations and technical activities across teams
- Trained and regularly upskilled Field Service Engineers on terminal operations, software updates, and troubleshooting procedures
- Monitored and ensured completion of all activities within defined TAT (Turnaround Time)
- Maintained accurate records and conducted periodic audits of terminal inventory
- Generated and shared CRM and operational reports with clients and management on a regular basis
- Monitored helpdesk performance and reports to ensure timely issue resolution and service efficiency
POS - Tms Technical Support
Prizm Payment Services Pvt. Ltd.
Chennai
06.2012 - 10.2013
- Supported application functionalities including bank parameter downloads, testing, reporting, and monitoring for seamless field operations
- Enabled field engineers to efficiently download parameters and configure POS terminals for transactions
- Provided online support to SBI merchants and assisted in troubleshooting terminal-related issues
- Conducted training sessions for field engineers on application usage, terminal configuration, and issue resolution
- Assisted field support executives in POS setup, transaction enablement, and real-time troubleshooting
- Delivered multilingual support (Tamil, Telugu, Kannada) for helpline assistance and faster issue resolution across regions
Education
Bachelor of computer application - Computer Programming, Specific Applications
Sri Venkateswara University
04.2011
DTP&PT (Intermediate) - Printing Technology
MFC Junior College
03.2008
SSC - undefined
MFC Govt Boys High School
03.2005
Skills
- Project Management
- Service Management
- Technical Support
- Troubleshooting
- Problem Solving
- API
- SDK integrations
- Solutions
- CRM
- Portal
- Application Management
- Customer Relationship Management
- Operations
- Hardware Security Module
- Encryption
- Key Injection
- RKI
- Device lifecycle management
Languages
English
Hindi
Tamil
Telugu
Kannada
Hobbies and Interests
- Traveling
- Bicycling
- Music listening
- Exploring new technologies and payment systems
- Reading tech blogs and industry updates
- Problem-solving and troubleshooting technical challenges
- Listening to music and watching tech content
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
TechOps Manager
PAX POS Solutions India Pvt Ltd
11.2024 - Current
Manager - DBU Operations
Hitachi Payment Services Pvt. Ltd
04.2023 - 11.2024
Deputy Manager
Hitachi Payment Services Pvt. Ltd
04.2021 - 04.2023
Assistant Manager
Hitachi Payment Services Pvt. Ltd
04.2019 - 04.2021
Service Manager - South
Mosambee - Synergistic Financial Networks
11.2017 - 03.2019
Regional Operations Manager - Karnataka & Andhrapradesh
Prizm Payment Services Pvt. Ltd.
10.2013 - 09.2017
POS - Tms Technical Support
Prizm Payment Services Pvt. Ltd.
06.2012 - 10.2013
Bachelor of computer application - Computer Programming, Specific Applications
Sri Venkateswara University
DTP&PT (Intermediate) - Printing Technology
MFC Junior College
SSC - undefined
MFC Govt Boys High School