Overview
Work History
Education
Skills
Software
Certification
Timeline
Akash Mishra

Akash Mishra

Data Analyst
Gurgaon

Overview

5
5
years of professional experience
1
1
Certification
2
2
Languages

Work History

Content Moderator

Concentrix Daksh Pvt Ltd
04.2022 - 02.2024
  • Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
  • Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.

Customer Support Executive

MM ENIRO PVT LTD
09.2018 - 03.2022
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for exceptional customer service delivery.
  • Assisted in the development of training materials for new hires, improving overall team competency levels.
  • Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.

Education

Bachelor of Science - Civil Engineering

United College of Engineering And Management, Allahabad
04.2001 -

Skills

Online research

Software

MS EXCEL

POWERBI

PYTHON

SQL

Certification

Data analyst

Timeline

Data analyst

11-2023
Content Moderator - Concentrix Daksh Pvt Ltd
04.2022 - 02.2024
Customer Support Executive - MM ENIRO PVT LTD
09.2018 - 03.2022
United College of Engineering And Management - Bachelor of Science, Civil Engineering
04.2001 -

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Akash MishraData Analyst