MS EXCEL
Akash Mishra
Data Analyst
Gurgaon
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Content Moderator
Concentrix Daksh Pvt Ltd
04.2022 - 02.2024
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
- Reduced response time for content review, ensuring a safer online environment for users.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Customer Support Executive
MM ENIRO PVT LTD
09.2018 - 03.2022
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for exceptional customer service delivery.
- Assisted in the development of training materials for new hires, improving overall team competency levels.
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Education
Bachelor of Science - Civil Engineering
04.2001 -
Skills
Online research
Content Management
Cultural Awareness
Social media knowledge
Patience and Tolerance
Multitasking
Interpersonal Skills
Excellent Communication
Error Correction
Software
POWERBI
PYTHON
SQL
Certification
Data analyst
Timeline
Data analyst
11-2023
Content Moderator - Concentrix Daksh Pvt Ltd
04.2022 - 02.2024
Customer Support Executive - MM ENIRO PVT LTD
09.2018 - 03.2022
United College of Engineering And Management - Bachelor of Science, Civil Engineering
04.2001 -