Salesforce professional with 4.5 years of experience in development and technical support, specializing in Apex (Synchronous & Asynchronous), Lightning Web Components (LWC), Integrations (REST/SOAP APIs, Connected Apps, Named Credentials, Callouts), and Data Cloud. Proven ability to solve complex customer issues, optimize system performance, and deliver scalable, secure Salesforce solutions. Recognized multiple times for customer-first excellence and effective cross-functional collaboration.
Hi, I’m
Akash Mishra
Salesforce Developer
Hyderabad,TG
Summary
Overview
5
years of professional experience
7
Certifications
Work History
Salesforce
Technical Support Engineer
04.2025 - Current
Job overview
- Delivered advanced technical support to enterprise customers across Apex (Sync & Asynchronous), LWC, Integrations, and Data Cloud.
- Specialized in resolving issues related to Asynchronous Apex (Batch, Queueable, Scheduled Jobs) and optimizing long-running transactions.
- Troubleshot and guided customers on Integrations using Connected Apps, Named Credentials, and REST/SOAP Callouts.
- Supported customers on Salesforce Data Cloud (data ingestion, identity resolution, unification, segmentation, and activation) and Agentforce (AI-powered productivity in Service Cloud).
- Performed deep-dive debugging of Apex code, SOQL queries, callout, and Lightning Web Components to optimize performance and scalability.
- Worked with Salesforce R&D and Product Engineering teams to escalate product defects, validate fixes, and recommend platform enhancements.
- Authored technical knowledge articles and reusable troubleshooting assets to improve self-service adoption and reduce case volumes.
- Consistently achieved high customer satisfaction by resolving critical, high-priority cases within strict SLAs.
- Provided technical consultation to clients on best practices, governor limits management, and secure integration design.
- Delivered advanced technical support to 100+ enterprise customers across Apex (Sync & Asynchronous), LWC, Integrations, and Data Cloud, ensuring 95% case resolution within SLA.
Capgemini India Pvt. Ltd.
Consultant (Salesforce Developer)
06.2021 - 03.2025
Job overview
- Implemented Salesforce solutions for a multi-country business platform considering compliance and regulations.
- Worked on Custom Object configuration, Access Governance, Apex Triggers, Test Classes, LWC, Integration with Dell Boomi/NetSuite, Flows, Process Builders, Asynchronous Apex, Aura.
- Implemented REST Callout using asynchronous Apex through LWC, integrated with Marketing Cloud.
- Migrated multiple Process Builders and Workflow Rules to Apex Code/Flows to mitigate Salesforce retirement.
- Optimized existing functionalities to reduce system load and prevent governor limits.
- Reviewed teammates’ code, ensured quality, and provided knowledge transfer after releases.
- Resolved priority bugs under strict timelines and supported Go-Live technical support.
Salesforce
Intern
01.2021 - 04.2021
Job overview
- Underwent training in HTML, CSS, JavaScript, Java, and Salesforce fundamentals.
- Completed Trailhead Superbadges and hands-on projects including Visualforce, Callout LWC, and Apex Triggers.
Education
CV Raman Global UniversityBhubaneswar, Odisha
Bachelor of Technology from Computer Science & Engineering
04.2001
University Overview
GPA: 9.55
Skills
Salesforce Cloud: Sales Cloud, Data Cloud, Agentforce
undefinedCertification
Salesforce Certified Sales Cloud Consultant
Timeline
Technical Support Engineer
Salesforce
04.2025 - Current
Consultant (Salesforce Developer)
Capgemini India Pvt. Ltd.
06.2021 - 03.2025
Intern
Salesforce
01.2021 - 04.2021
CV Raman Global University
Bachelor of Technology from Computer Science & Engineering
04.2001