Nikita Jadhav
Salesforce Support Engineer
Hyderabad,TG
Summary
Results-driven Technical Support Engineer at Salesforce , specializing in Sales Cloud . Expertise in troubleshooting, system configurations, and providing top-tier customer support. Skilled in Salesforce automation (Flow, Process Builder), data migration (Data Loader), and security management (Profiles, Permission Sets). Proficient in optimizing Salesforce functionality, ensuring seamless integrations, and delivering actionable reports and dashboards. Consistently exceed KPIs, driving efficiency and improving customer satisfaction.
Overview
3
3
years of professional experience
5
5
Certifications
1
1
Language
Work History
Associate Technical Support Engineer
Salesforce
10.2023 - Current
- Provide expert technical support for Salesforce Sales Cloud , resolving complex issues and guiding customers through system configurations, ensuring optimal platform performance.
- Automate business processes using Flow , Process Builder , and Workflow Rules to streamline operations and improve efficiency.
- Assist with data migration and integrations using Data Loader and other tools, ensuring seamless transitions and system interoperability.
- Manage Salesforce security (Profiles, Permission Sets) and configure custom reports and dashboards to meet business requirements.
- Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and exceed KPIs in case resolution, customer satisfaction, and system uptime.
- Key Skills: Salesforce Sales Cloud , Salesforce Lightning , Apex , Lightning Web Components (LWC) , Process Builder , Flow , Workflow Rules , Data Migration , Data Loader , Salesforce Integration (REST/SOAP APIs) , Custom Reports & Dashboards , Salesforce Security (Profiles, Permission Sets, Sharing Rules) , Troubleshooting & Support , Cross-functional Collaboration , Automation .
Software Engineering intern
Red Hat
03.2023 - 08.2023
- Assisted in transitioning the PSA application from Salesforce Classic to Lightning, contributing to improved user experience and performance.
- Developed Lightning Web Components (LWC) and automated business processes using Workflow Rules , Flows , and Apex .
- Supported configuration of Salesforce objects , permissions , and security settings to meet business needs.
- Collaborated with cross-functional teams to implement solutions, manage Approval Processes , and troubleshoot system issues.
Education
B.E - Computer Engineering
Shivnagar Vidya Prasarak Mandal's College of Engineering
Pune, India 04.2001 -
Higher Secondary School Certificate - Science
MGM Junior College of Science
Mumbai, India03-2019
Secondary School Certificate -
MGM High School
Mumbai, India03-2017
Skills
Salesforce Sales Cloud
C
Data Loader, Workbench
Object Oriented Programming
Apex
Triggers
Integration (REST/SOAP APIs)
Agentforce
Lightning web components(LWC)
Python
Salesforce Service cloud (Basic)
SQL, SOQL
Flows
Certification
Salesforce Certified Sales Cloud Consultant
Accomplishments
- AgentBlazer Innovator & Double Star Ranger (352 Badges, 140,800 Points, 36 Trails) => My Trailhead profile
- Cummins Scholarship Recipient (2019-2023) – Selected as one of the 69 students from over 6,000 applicants for the prestigious Cummins Scholarship program.
- Embark Fellow – Awarded the title of Embark Fellow for ranking in the top 2% among 400,000+ applicants in the Embark Program organized by Upraised (Nov 2021).
- LeetCode: Solved 300+ problems across various data structures and algorithms , showcasing strong problem-solving skills and technical proficiency.
- Top Ranker in HSC Board Exam – Secured 1st rank in college with an impressive 80.31% in the HSC Board Exam (2018-2019).
Timeline
Associate Technical Support Engineer
Salesforce
10.2023 - Current
Software Engineering intern
Red Hat
03.2023 - 08.2023
B.E - Computer Engineering
Shivnagar Vidya Prasarak Mandal's College of Engineering
04.2001 -
Higher Secondary School Certificate - Science
MGM Junior College of Science
Secondary School Certificate -
MGM High School
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