Summary
Overview
Work History
Education
Skills
Certification
Trailheadprofile
Languages
Timeline
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Harshita Sahoo

Harshita Sahoo

Associate Technical Engineer
Bengaluru

Summary

Certified Salesforce Technical Engineer with 3+ years of experience in the Salesforce ecosystem. A forward-thinking engineer excelling in dynamic environments, proven track record of providing diverse services in Sales Cloud, Service Cloud, project management, and more. Specializing in delivering Salesforce CRM solutions to leading onshore firms across industries. Collaborating closely with clients to effectively meet their business requirements through Salesforce utilization.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Associate Technical Support Engineer

Salesforce
Bengaluru
10.2022 - Current
  • Working as a Support Engineer for Service Cloud.
  • Working with Apex, flows,workflows, triggers, custom objects, fields, formulas, validation rules, Process Builder, approval processes and salesforce integration.
  • Troubleshooting complex issues resolving incidents and proactively fixing issues for better resolution in Sales and Service Cloud.
  • Gathering logs, and configuration details and analyze the issues, and further report to the product team proactively for permanent fixes.
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Developed and maintained a comprehensive knowledge base of common technical issues, ensuring the efficient resolution of future customer inquiries.
  • Implemented process improvements that resulted in reduced ticket backlog and increased overall productivity among the support team members.
  • Increased product knowledge within the team by conducting regular training sessions on new features and updates.
  • Developed strong relationships with key stakeholders, encouraging open communication channels for reporting issues or concerns about products or services provided.
  • Managed multiple high-priority projects simultaneously while maintaining exceptional attention to detail when handling client requests.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Associate Salesforce Consultant

CloudVandana Solutions
02.2021 - 09.2022
  • Involved in configuration, implementation, and supporting salesforce projects and applications
  • Work experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, and Workflows
  • Knowledge in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
  • Experience in Sales and Service cloud.

Education

Post-Graduation - Master of Computer Application(MCA) -

Ajay Kumar Garg Engineering College
Ghaziabad
07.2017 - 08.2020

Graduation - Bachelor of Science(B.Sc) -

Mahatma Gandhi Kashi Vidyapith
Varanasi
07.2014 - 08.2017

Skills

CRM: Salesforce Service Cloud, Sales Cloud

Web Technology: HTML,CSS ,JavaScript

Databases : MySQL, SOQL

Teamwork & Collaboration

Troubleshooting & Problem Solving

Communication & Interpersonal Skills

Environments: Unix, Mac, Windows

Customer Support, Monitoring Tools, Ticketing Systems

Certification

Salesforce Platform Developer -1

Trailheadprofile

trailblazer.me/id/harshii06

Languages

Hindi
English

Timeline

Associate Technical Support Engineer

Salesforce
10.2022 - Current

Associate Salesforce Consultant

CloudVandana Solutions
02.2021 - 09.2022

Post-Graduation - Master of Computer Application(MCA) -

Ajay Kumar Garg Engineering College
07.2017 - 08.2020

Graduation - Bachelor of Science(B.Sc) -

Mahatma Gandhi Kashi Vidyapith
07.2014 - 08.2017

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Harshita SahooAssociate Technical Engineer