Harshita Sahoo
Associate Technical Engineer
Bengaluru
Summary
Certified Salesforce Technical Engineer with 3+ years of experience in the Salesforce ecosystem. A forward-thinking engineer excelling in dynamic environments, proven track record of providing diverse services in Sales Cloud, Service Cloud, project management, and more. Specializing in delivering Salesforce CRM solutions to leading onshore firms across industries. Collaborating closely with clients to effectively meet their business requirements through Salesforce utilization.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Associate Technical Support Engineer
Salesforce
Bengaluru
10.2022 - Current
- Working as a Support Engineer for Service Cloud.
- Working with Apex, flows,workflows, triggers, custom objects, fields, formulas, validation rules, Process Builder, approval processes and salesforce integration.
- Troubleshooting complex issues resolving incidents and proactively fixing issues for better resolution in Sales and Service Cloud.
- Gathering logs, and configuration details and analyze the issues, and further report to the product team proactively for permanent fixes.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Developed and maintained a comprehensive knowledge base of common technical issues, ensuring the efficient resolution of future customer inquiries.
- Implemented process improvements that resulted in reduced ticket backlog and increased overall productivity among the support team members.
- Increased product knowledge within the team by conducting regular training sessions on new features and updates.
- Developed strong relationships with key stakeholders, encouraging open communication channels for reporting issues or concerns about products or services provided.
- Managed multiple high-priority projects simultaneously while maintaining exceptional attention to detail when handling client requests.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Associate Salesforce Consultant
CloudVandana Solutions
02.2021 - 09.2022
- Involved in configuration, implementation, and supporting salesforce projects and applications
- Work experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, and Workflows
- Knowledge in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
- Experience in Sales and Service cloud.
Education
Post-Graduation - Master of Computer Application(MCA) -
Ajay Kumar Garg Engineering College
Ghaziabad 07.2017 - 08.2020
Graduation - Bachelor of Science(B.Sc) -
Mahatma Gandhi Kashi Vidyapith
Varanasi 07.2014 - 08.2017
Skills
CRM: Salesforce Service Cloud, Sales Cloud
Web Technology: HTML,CSS ,JavaScript
Databases : MySQL, SOQL
Teamwork & Collaboration
Troubleshooting & Problem Solving
Communication & Interpersonal Skills
Environments: Unix, Mac, Windows
Customer Support, Monitoring Tools, Ticketing Systems
Certification
Salesforce Platform Developer -1
Trailheadprofile
trailblazer.me/id/harshii06
Languages
Hindi
English
Timeline
Associate Technical Support Engineer
Salesforce
10.2022 - Current
Associate Salesforce Consultant
CloudVandana Solutions
02.2021 - 09.2022
Post-Graduation - Master of Computer Application(MCA) -
Ajay Kumar Garg Engineering College
07.2017 - 08.2020
Graduation - Bachelor of Science(B.Sc) -
Mahatma Gandhi Kashi Vidyapith
07.2014 - 08.2017
Salesforce Platform Developer -1
Salesforce Platform Builder
Salesforce Certified Service Cloud Consultant
Salesforce Certified Sales Cloud Consultant...X 2
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