Akash Mittal
Retail Operations
Mumbai ,Maharashtra
Summary
Dedicated Retail professional with 15 + Years of experience in meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Believes in partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with all individuals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager - Retail Operations West
Bata India Ltd
04.2020 - Current
- Managing 320+ stores with Annual TO of INR 550 Cr in 5 states - Maharashtra, Madhya Pradesh, Chhattisgarh, Gujarat and Goa
- Leading team of 4 Retail Managers and 20 District managers
- Drove year-over-year business growth while leading operations, strategic vision, and long-term planning.
- Responsible for Region end to end performance - Top line / Bottom line / Expansion / Customer Service / Driving retail KPI's
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Collaborated with cross-functional teams to develop innovative solutions.
- Analyzed market trends and competitor activities to create competitive advantages.
- Launched and maintained staff engagement, gender diversity and training within region.
- Coordination with support function for smooth functioning of region.
- Investment calls within region on New / Capex within allocated budget.
- End to End region accountability.
Retail Manager - Retail Operations
Bata India Ltd
02.2016 - 03.2020
- Responsible for Mumbai and Madhya Pradesh Flagship stores # 75 with Annual TO of 180 Cr.
- Delivered Same store sales growth of 108% + for 2018 and 2019
- Implemented business strategies to increase sales and revenue of region and effectively targeting new markets.
- Strengthened merchandising and promotional strategies to drive sales.
- Reviewing employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and developed team across at DM and Store level.
- Working on Special projects with team: Loss making stores / KPI's focus store / Working basis store potential / 20% growth club
- Worked on Store / cost line level to improve sales and profitability.
Manager -Support Office (Central Ops)
Trent Hypermarket Ltd (TATA-TESCO JV)
03.2013 - 02.2016
- Managing team of 5 to support 11 Hypermarket and 4 Supermarket stores
- Participated in Cross functional / team projects to support Store ops by ensuring process made kept into mind Ops execution.
- Was responsible for Creating / Implementing / Streamlining and Adherence of Ops SOP
- Was responsible for Creating and Publishing Ops MIS
- Was responsible for end-to-end service provider for Store team
- Coordination with cross functions on concerns raised by Store team
- OPEX / CAPEX working along with Ops head.
- Worked on projects to reduce variable expenses at store to improve store profitability.
District Manager -Asset protection
Bharti Retail Pvt Ltd (Bharti Walmart JV)
10.2010 - 02.2013
- Managed district of 11 supermarket stores in Haryana followed by 1 Hypermarket and 5 supermarket stores in Agra
- Responsible for streamlining & improving SOP's related to Inventory / Shrinkage & backroom management
- Team training on processes / SOP's.
Department Manager
HyperCITY Retail India Ltd
08.2008 - 10.2010
- Initially was part of Store opening team - Opened 5 stores.
- Was managing FMCG Food / Non-food dept as Department Manager.
- Driving Sales for the Food & Grocery Section keeping in mind Stock planning, Stock forecasting & Inventory control.
- Responsible for implementing processes and controlling Shrinkage and Wastage through process-controlled measures.
- Managing the P&L within allocated budget to attain a profitable performance for the department
- Constant training of team on processes to ensure smooth execution and their growth plan.
- Hiring and training of Sales team.
Education
MBA - Agri Business
Symbiosis Institute of Internal Business
Pune 04.2001 -
Bachelor of Hotel Management - Hotel Management
WGSHA
Manipal 04.2001 -
Skills
Strategic Planning
undefinedAccomplishments
- Region Ranking - 2nd in 2022, 3rd in 2023.
- Opened 65+ stores within West.
- Achieved Same store sales growth @ 108% + for 2018/ 2019 and 102% in 2022/2023.
- Delivered regional profitability @ 10 % in 2022 and 9% in 2023.
- Region delivering Turn Over through Omni Channel- 5%.
- Turnaround of loss-making / nonperforming stores
- Rent Reduction - INR 38 Cr in 2020 & 2021
- Tie-ups (Mall / Corporate / Brands)
- Profitable Investment call
- Working on Special projects with team to drive additional business and help keeping team motivated and energetic.
- Launched 1st Female manned store in BATA - Currently 10 stores in region.
- Received award for Best Customer Service in region for 2018
- Won contest for Best EOSS Clearance in 2019/ 2022
- 2019 - Awarded as 2nd Best performing region
Personal Information
- Date of Birth: 02/03/1985
- Marital Status: Married
Playing Sports
Represented School / College team in Cricket and badminton tournaments
Timeline
General Manager - Retail Operations West
Bata India Ltd
04.2020 - Current
Retail Manager - Retail Operations
Bata India Ltd
02.2016 - 03.2020
Manager -Support Office (Central Ops)
Trent Hypermarket Ltd (TATA-TESCO JV)
03.2013 - 02.2016
District Manager -Asset protection
Bharti Retail Pvt Ltd (Bharti Walmart JV)
10.2010 - 02.2013
Department Manager
HyperCITY Retail India Ltd
08.2008 - 10.2010
MBA - Agri Business
Symbiosis Institute of Internal Business
04.2001 -
Bachelor of Hotel Management - Hotel Management
WGSHA
04.2001 -
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