Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Manager
Akash Mutha

Akash Mutha

Manager
Pune,Maharashtra

Summary

Smoothly direct employees carrying out customer service operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and performance management. Maintain employee focus and achieve quality targets with hands-on supervision.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Associate Process Manager

Eclerx Services Limited
01.2023 - 01.2024
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Streamlined processes by identifying inefficiencies and implementing solutions to optimize workflow.
  • Analyzed project risks proactively by developing contingency plans that ensured minimal disruptions in operations or timelines.
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Gathered and analyzed large amounts of data to determine improvement projections.
  • Monitored key performance indicators, adjusting strategies as needed to meet targets consistently.
  • Conducted regular process audits to maintain compliance with company standards and regulations.
  • Reduced operational costs by analyzing data trends and making informed recommendations for improvement.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Evaluated employee performance and provided feedback and training as needed.

Operations Team Leader

IGT Solutions
04.2022 - 01.2023
  • Produced detailed reports outlining performance against benchmarks.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
  • Analyzed department metrics and performance and reported findings to management.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Generated reports detailing findings and recommendations.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Motivated and trained employees to maximize team productivity.

Senior Customer Service Representative

Concentrix India Services Private Limited
07.2018 - 04.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Proactively identified potential problems or obstacles related to customer needs before they arose.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Bachelor of Commerce - Statistics

Savitribai Phule University
Pune, India
04.2001 -

Skills

Problem-Solving

Accomplishments

    STAR award (10/2019 - 12/2019)

    Recognized with STAR award for extra ordinary performance on CSAT, RR and quality metrics.


    STAR award (10/2020 - 12/2020)

    Recognized with STAR award for mentorship provided to OJT batches.


    GEM award (01/2021 - 03/2021)

    Recognized GEM award for handling OJT batches.

Interests

Listening Music

Playing Cricket

Timeline

Associate Process Manager

Eclerx Services Limited
01.2023 - 01.2024

Operations Team Leader

IGT Solutions
04.2022 - 01.2023

Senior Customer Service Representative

Concentrix India Services Private Limited
07.2018 - 04.2022

Bachelor of Commerce - Statistics

Savitribai Phule University
04.2001 -

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