Akash Nambiar
Salesforce Developer
Bengaluru
Summary
Certified Salesforce professional with over three years of experience in designing and implementing tailored CRM solutions. Adept at leveraging Salesforce configurations and automation to optimize internal processes and enhance user experience. Skilled in integrating enterprise tools and adhering to best practices for security and administration. Proven ability to design scalable solutions and troubleshoot platform issues effectively.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Technical Specialist
WarpDrive Tech Works
09.2021 - Current
- Worked on Sales Cloud, implemented basic Experience Cloud, and integrated CPQ solutions.
- Collaborated with client teams to gather requirements, perform impact analysis, and implement and test solutions with excellent communication and problem-solving skills.
- Supported the B2B side of the business by overseeing the Sales Cloud module and delivering tailored solutions to meet client-specific needs.
- Automated key processes by implementing logic for record creation and updates based on field values or workflows, optimizing business operations.
- Refactored Apex code, reused common components, and migrated complex Flows to Apex, enhancing system performance and maintainability.
- Modified and optimized Lightning Web Components (LWC), Visualforce (VF) pages, Apex Triggers, Batches, and APIs to address incremental requirements effectively.
- Gained expertise in migrating changes across organizations using Change Sets, and performed data migrations with Data Loader and Data Import Wizard.
- Utilized CI/CD tools like Git for code deployment, conflict resolution, and seamless merging of changes across sandboxes.
- Integrated WhatsApp with Einstein Bot for lead generation, improving customer engagement and lead capture processes.
- Delivered actionable insights by creating and maintaining comprehensive reports and dashboards.
- Provided exceptional customer support, effectively resolving complex technical issues with strong communication skills.
- Trained and mentored junior team members, ensuring they adhered to best practices in Salesforce development and administration.
- Delivered professional training sessions to clients, enabling them to effectively utilize Salesforce solutions to meet their business needs.
Student / Trainee
Lavonne Academy of Baking Science and Pastry Arts
01.2020 - 04.2021
- Pursued a passion for baking by interning at ITC Windsor, focusing on creating a variety of culinary delights in the bakery section.
- Gained hands-on experience in professional baking techniques and processes, adhering to industry standards for quality and presentation.
- Enhanced skills in time management and multitasking by working in a fast-paced kitchen environment.
Technical Specialist
WarpDrive Tech Works
10.2018 - 11.2019
- Gained experience and exposure to basic Sales Cloud, Service Cloud, and Experience Cloud functionalities, assisting in the implementation of Salesforce solutions.
- Created and configured Custom Fields, Layouts, Record Types, Custom Objects, and Tabs to address specific business needs.
- Implemented Salesforce's security model, including Profiles, Permission Sets, Roles, and Organization-Wide Defaults (OWDs) to ensure proper data access and protection.
- Developed and implemented Apex Triggers and Classes while following best practices, alongside using Workflows and Process Builders to automate business processes.
- Configured and deployed a basic Chatbot, set up SLAs and Entitlement Processes, and implemented Email-to-Case to improve customer support processes.
Education
Bachelor of Technology - Computer Science
MVJ College Of Engineering
Bengaluru, India 04.2014 - 04.2018
Skills
Salesforce Administration & Development
Apex & Lightning Web Components
Data Management, Reporting, and Dashboards
SOQL & SOSL
undefinedCertifications
Salesforce Certified Platform Developer I, 2022
Salesforce Certified Data Cloud Consultant, 2025
Salesforce Certified AI Associate, 2025
Timeline
Technical Specialist
WarpDrive Tech Works
09.2021 - Current
Student / Trainee
Lavonne Academy of Baking Science and Pastry Arts
01.2020 - 04.2021
Technical Specialist
WarpDrive Tech Works
10.2018 - 11.2019
Bachelor of Technology - Computer Science
MVJ College Of Engineering
04.2014 - 04.2018
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