Akash Pardessi
DATA ANALYST
Pune,MH
Summary
Dynamic professional with over 5 years of experience in the insurance sector, currently transitioning into the IT industry as a Data Analyst. Possesses strong skills in Excel and Power BI, along with a comprehensive understanding of business processes and data interpretation. Eager to leverage extensive industry experience and analytical expertise to provide valuable insights and support data-driven decision-making in a technology-focused environment. Committed to driving innovation and enhancing operational efficiency through data analysis and strategic recommendations.
Overview
8
8
years of professional experience
6
6
Certifications
1
1
Language
Work History
Lead Associate
WNS Pvt Ltd
01.2019 - 03.2022
- Working for a U.S. client on “Property and Casualty” insurance.
- Handling 'Rating, Endorsement, and Issuance' policies.
- Handling quality for the entire team.
- Weekly calibration call with the onshore team.
- Daily error discussion within the team.
- Publishing Root Cause Analysis reports.
- Publishing weekly quality reports with the onshore and offshore teams.
- Responsible for conducting training and refreshers for the team.
- Able to help the team understand insurance during training.
- Responsible for work allocation and driving the team smoothly.
- One-on-one session with the team members.
- Multitasking and the ability to understand processes quickly.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
Senior Executive
Infosys BPO Pvt Ltd
05.2015 - 01.2017
- Worked for a UK client for the 'Catastrophe Data Processing' process.
- Calculating the premium for the policy and providing a quotation.
- Abstracting details of risk zone areas in the policy.
- Coordinating with the client on a daily basis to fulfill their requirements.
- Training for new employees.
- Handling client calls and escalations.
- Daily reports on accounts.
- Maintaining the account tracker and allocation.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Process Executive
TATA BUSINESS SUPPORT SERVICES
01.2014 - 03.2015
- Customer handling by solving their queries, issues, and complaints in the Tata Motors process.
- Providing product information and arranging 'test drives.'
- Convincing customers to purchase Tata Motors' vehicles.
- Providing breakdown and pulling services.
- Making daily reports of inbound calls.
- Maintaining an attendance tracker for employees.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
MBA - Marketing
Jayawant Institute of Management Studies
Pune01-2019
Bachelor of Science - Zoology
Modren College, Pune University
Pune, India 04.2001 -
H.S.C - undefined
Maharashtra board
01-2010
S.S.C - undefined
Maharashtra board
01-2008
Skills
Expertise in Word, Excel, and PowerPoint
Advanced Excel proficiency
Tally Prime proficiency
Proficient in Power BI
Interpersonal skills
Self motivation
Problem-solving
Certification
Rewarded as Best Performance Award at WNS Global Services Pvt Ltd
Interests
Hobbies : Travelling, playing Football
Timeline
Lead Associate
WNS Pvt Ltd
01.2019 - 03.2022
Senior Executive
Infosys BPO Pvt Ltd
05.2015 - 01.2017
Senior Process Executive
TATA BUSINESS SUPPORT SERVICES
01.2014 - 03.2015
Bachelor of Science - Zoology
Modren College, Pune University
04.2001 -
H.S.C - undefined
Maharashtra board
S.S.C - undefined
Maharashtra board
MBA - Marketing
Jayawant Institute of Management Studies
DECLARATION
I hereby that all the above mentioned details are true and correct to the best of my knowledge and belief. Place: Date: Thanking you, Akash Surindar Pardessi.