Akash Patel

Develop and implement service strategies, policies, and procedures to ensure smooth and efficient operations.

Monitor service performance metrics, including response time, resolution time, customer satisfaction, and technician productivity.

Continuously improve service processes to enhance efficiency, reduce downtime, and optimize resource utilization.

Lead a team of service technicians, providing guidance, training, and support to ensure technical expertise and quality service delivery.

Conduct root cause analysis of recurring issues and develop preventive measures to minimize future problems.

Oversee warranty management processes, ensuring accurate documentation, timely claims processing, and adherence to warranty terms.

Recruit, train, and develop high-performing team of service technicians, fostering positive and collaborative work environment.

Plant operations Job role is same as mentioned below

Headed plant operations and oversaw all aspects of quality delivery to customers from the plant.

Managed the processing of clothes with a focus on meeting turnaround time (TAT) targets.

Implemented strategies and protocols for cloth damage control, minimizing losses and ensuring product integrity.

Implemented process improvements and automation initiatives to streamline operations and reduce manual errors.

Implemented cost control measures to optimize processing expenses while maintaining quality standards.

• Leading project dept., making of stringent process and strategy to achieve high customer satisfaction on project delivery.
• Process Designing and ensuring its stabilization till its maturity by making necessary changes required to meet objective.
• Enhancing functional efficiency of tool, by identifying gap in process and replicating it with best practices by knowledge Management.
• Managing entire after sales service of machinery equipped at franchise outlets and developing roadmap to achieve in TAT service/complaint log closure.
• Developing trackers to achieve in TAT closure of all cross functional activities which needs to be done by other departments.

• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Planned, designed, and scheduled phases for large projects.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Negotiated and managed third-party contracts related to project deliverables.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Ensuring partner satisfaction through in TAT solutions, understand the challenges coming in processes and providing one stop solutions.

Providing customer delight in case of extreme level escalations too, like burnt/blast cases, by visiting customers doorstep through empathy.

Good’s spare part inventory reconciliation as per process and developing new inventory management techniques at service outlets.