Akash Patel
Bhavnagar
Summary
Dynamic sales professional with a proven track record at L&T Sufin, excelling in customer relationship management and lead generation. Adept at building strong client connections and implementing effective sales strategies, resulting in increased customer retention and satisfaction. Passionate about delivering tailored solutions and driving business growth through market research and analysis.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Sales Executive
L&T Sufin
Bhavnagar
07.2023 - 03.2025
- Maintained accurate records of all sales activities including visits, follow-ups, presentations, quotes.
- Created a comprehensive customer database to track and evaluate customer interactions.
- Identified potential new customers through market research and analysis.
- Maintain good and professional relationships with customers and provide them solutions related to the business expansion and growth.
- Timely taking feedback from them for our service and products.
- Prepared reports detailing performance metrics such as total number of sales calls made per day, week, month.
- Built relationships with key decision-makers at various accounts.
- Negotiated pricing contracts with customers based on their needs and budget constraints.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction levels remain high.
- Collaborated with internal teams such as marketing or product development departments to ensure successful launch of new products or services.
- Provided technical support to customers in regards to product usage and maintenance.
- Expanded new business, implementing effective networking strategies.
- Listened to customer needs to identify and recommend best products and services.
Senior Relationship Manager
Infocom Network Pvt ltd.
Bhavnagar
03.2022 - 05.2023
- Monitored customer feedback to assess satisfaction levels and develop improvement plans accordingly.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Prepared detailed reports on customer activities for management review.
- Maintained an up-to-date understanding of industry trends and best practices in order to remain competitive in the marketplace.
- Organized promotional events such as seminars or webinars aimed at educating customers about new products or services.
- Implemented strategies for increasing customer retention rates by providing excellent service levels at all times.
Relationship Manager
Mahindra Holidays and Resorts India Ltd
Bhavnagar
02.2021 - 03.2022
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Analyzed market trends and identified potential new customers through research activities.
- Provide accurate solutions for holiday package as per the budget and convenience.
- Advised clients on budgeting tips for their holidays and other related matters.
- Assisted customers in selecting suitable holiday packages based on individual needs and preferences.
- Handled customer inquiries regarding bookings and reservations over the phone or email.
- Answered inbound sales calls and reached out to potential customers to answer questions and set appointments.
Sales Executive
Angel One Ltd.
Bhavnagar
12.2017 - 12.2019
- Implemented processes for cross-selling products or services based on customer needs.
- Provided advice and recommendations to clients regarding stocks, bonds, mutual funds, and other investments.
- Executed buy and sell orders for clients based on their individual needs and objectives.
- Provided technical support when needed for online trading platforms or software applications.
- Demate and trading account opening,Insurance and mutualfunds,ipo,bonds.
Inside Sales Representative
Bharti Airtel Ltd.
Bhavnagar
03.2016 - 11.2017
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
- Generated leads through cold calls or email campaigns targeting businesses within specific industries.
- Selling products like sim cards,internet dongle,wife connection,Postpaid connections,and also handling the daily cash inflow and outflow flow of the store.
Education
MBA - Accounting And Finance
L.J.Institute Of Computer Application
Ahmedabad10-2015
BBA - Accounting And Finance
M.J.COLLEGE OF COMMERCE
Bhavnagar09-2013
Skills
- Customer relationship management
- Sales forecasting
- Market research
- Lead generation
- Customer retention
- Sales presentations
- New business generation
- Customer service
- Listening skills
- Goal oriented
Languages
Gujarati
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Certification
- Certificate of Mutualfund Distributor NISM series V A
- Certificate of Equity Derivative Certification Series V-III
Timeline
Field Sales Executive
L&T Sufin
07.2023 - 03.2025
Senior Relationship Manager
Infocom Network Pvt ltd.
03.2022 - 05.2023
Relationship Manager
Mahindra Holidays and Resorts India Ltd
02.2021 - 03.2022
Sales Executive
Angel One Ltd.
12.2017 - 12.2019
Inside Sales Representative
Bharti Airtel Ltd.
03.2016 - 11.2017
MBA - Accounting And Finance
L.J.Institute Of Computer Application
BBA - Accounting And Finance
M.J.COLLEGE OF COMMERCE