Akash Pujeri
Pune
Summary
Results-driven Business Process Management Professional experienced in Accounts Payable, GL reconciliation, and client servicing. Delivered improvements in operational workflows and enhanced client satisfaction through effective project management and problem resolution. Focused on driving team collaboration and achieving organizational goals in dynamic environments.
Overview
10
10
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
11.2022 - Current
- Led operations for team of five, facilitating collaboration on AMP project.
- Resolved escalations and conducted RCA, enabling team to efficiently address queries.
- Reviewed processes and maintained standard operating procedures.
- Reviewed and providing monthly signoff for both Bank accounts and GL accounts.
- Reconciling both bank accounts and GL accounts with zero o/s items at EOM.
- Preparing & Presenting Monthly deck with Client.
- Addressed inquiries from internal and external auditors to clarify financial processes and ensure compliance.
- Working for Automation towards SOA.
Assistant Manager
Johnsons Controls INC
12.2019 - 11.2022
- Managed a team of 17 users, fostering effective communication and teamwork. including Performance evaluation.
- Maintaining SLAs and KPI responsibility for the clients being managed.
- Resolution of escalations and RCA and Reviewing the Process as is with the operations and maintaining/evaluating the SOP's.
- Conducting RCA and recommending Action Plan for the invoices missing the due date or unpaid Invoices.
- Maintained Process Documentation & updated same on regular basis (SOP).
- Conducted root cause analysis and recommended action plans for resolving issues with overdue or unpaid invoices.
- Conducted training sessions for new resources to ensure effective onboarding. Conduct team huddle on daily basis to motivate and share knowledge with team.
- Successfully completed transition between BBC and IBC.
- Managed unpresented check activity to ensure timely resolution and record-keeping.
Subject Matter Expert
Infosys BPM Ltd
07.2016 - 12.2019
- Led team of 12 members, fostering collaboration and productivity.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Facilitated onboarding of new resources to enhance team performance. Conduct the team huddle on a daily basis to motivate and share knowledge with team.
- Maintained SLAs and KPI responsibility for the clients being managed.
- Successfully completed transition between USA and Canada.
- Maintained Process Documentation & updated same on regular basis (SOP).
- Worked on CI Project (Web- Cycle Management).
- Collaborated on working capital project to improve cash flow management.
- Process vendors invoice for payment with the use of different transaction code in SAP as well as enter and upload invoices into the system (SAP).
- Handling Service Desk queries from vendors and Business Units.
- Reconcile Goods receipts with Invoice receipts and vendor statements.
Education
B.Com -
Shri L K Khot College of Commerce
Sankeshwar, Karnataka12th -
SDVS Sangh's Arts, Science and Commerce PU college
SankeshwarSkills
- SLA management
- SLA oversight
- Process optimization
- Team leadership
- Financial reconciliation
- Root cause analysis
- Team performance management
- Problem resolution
Disclaimer
I am confident of my ability to work in a team, and I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
I am confident of my ability to work in a team, and I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
I am confident of my ability to work in a team, and I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Business Process Lead
Tata Consultancy Services
11.2022 - Current
Assistant Manager
Johnsons Controls INC
12.2019 - 11.2022
Subject Matter Expert
Infosys BPM Ltd
07.2016 - 12.2019
B.Com -
Shri L K Khot College of Commerce
12th -
SDVS Sangh's Arts, Science and Commerce PU college