A professional with nearly 8 years of experience in Automotive/manufacturing domain. Looking for a challenging role in automotive customer & product support, aftermarket process & business optimization, warranty & data analysis. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Operational :
• Managing serviceable parts information for new product launches
• Analyzing parts & service info from SAP/Windchill/Engineering
drawings against the Engineering change management (ECM) and
update the affected parts/service info for the applicable machine
• Liaison with engineering/factory for new parts/substitute
availability in parts ordering system as per ECO/ECMs
• Manage Service manual/ operator manual development for new & existing product
Strategic:
• Align Service manual, parts catalogue & warranty codes to improve dealer's efficiency
• PIN (Machine Serial No.) specific information to the customers
• Automated wiring harness parts authoring process using python
(selenium) and pandas to achieve operational efficiency with potential saving in approx. 5000 hours saving annually
• Developing machine learning algorithm for ECMs classification to save analysis time increasing team efficiency
• Color graphics project for better parts identification Evaluated vendor proposals for various products and services, selecting cost-effective solutions that met organizational needs while staying within budgetary constraints
Operational:
Strategic Projects:
• Interactive maintenance plan (IMP) to improve dealers efficiency by more than 10% in scheduled maintenance activity for APAC machineries
• Dealer's Quality Report(DQR) – PDI(Pre-Delivery Inspection) project for APAC plant quality analysis
• Repair Time/codes additional info project successfully for APAC
(included/excluded warranty codes details for the main warranty codes to increase Dealer's efficiency by 10%)
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