Summary
Overview
Work History
Education
Skills
Primary Skills
Ongoing Certifications
Timeline
Generic
Akash Ranjan

Akash Ranjan

Parts Information Specialist (Customer & Product Support)
Pune

Summary

A professional with nearly 8 years of experience in Automotive/manufacturing domain. Looking for a challenging role in automotive customer & product support, aftermarket process & business optimization, warranty & data analysis. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Parts & Service Information Specialist

John Deere Technology Center (JDTCI)
Pune
1 2023 - Current

Operational :
• Managing serviceable parts information for new product launches
• Analyzing parts & service info from SAP/Windchill/Engineering
drawings against the Engineering change management (ECM) and
update the affected parts/service info for the applicable machine
• Liaison with engineering/factory for new parts/substitute
availability in parts ordering system as per ECO/ECMs
• Manage Service manual/ operator manual development for new & existing product

  • Collaborates with cross-functional teams such as engineering/quality/homologation/product support to gather technical information inputs
  • Preparing and monitoring budget, project estimates, resource planning for projects with close coordination with key stakeholders

Strategic:

• Align Service manual, parts catalogue & warranty codes to improve dealer's efficiency
• PIN (Machine Serial No.) specific information to the customers
• Automated wiring harness parts authoring process using python
(selenium) and pandas to achieve operational efficiency with potential saving in approx. 5000 hours saving annually
• Developing machine learning algorithm for ECMs classification to save analysis time increasing team efficiency
• Color graphics project for better parts identification Evaluated vendor proposals for various products and services, selecting cost-effective solutions that met organizational needs while staying within budgetary constraints

Technical Information Specialist (Product Support, AMS)

Case New Holland (CNH)
03.2019 - 01.2023

Operational:

  • Managing Technical info deliverables such as Service Manual, Operator manual, Standard Repair Time (warranty repair codes)
  • Representing After-market department in new product development platform for coordinating new launches ensuring readiness of aftermarket deliverables
  • Conducted warranty code training for dealers globally
  • Managing budget & monitoring outsourced task with external agencies
  • Developed local competency for outsourced activity for alternative vendor development & cost saving initiative
  • Special service tool identification & setup in service tool market place
  • Using Power BI to generate monthly KPIs reports.

Strategic Projects:
• Interactive maintenance plan (IMP) to improve dealers efficiency by more than 10% in scheduled maintenance activity for APAC machineries
• Dealer's Quality Report(DQR) – PDI(Pre-Delivery Inspection) project for APAC plant quality analysis
• Repair Time/codes additional info project successfully for APAC
(included/excluded warranty codes details for the main warranty codes to increase Dealer's efficiency by 10%)

Engineer-Parts Analyst

ALTEN INDIA
03.2018 - 03.2019
  • Worked on Airbus project as Parts engineer working on aircraft A320 (SA), A330, A340 in SAP environment
  • Lead parts information for new product launches
  • Analysis of Design Office Documents, Technical repercussions sheet, Service Bulletin, Engineering change note to update existing changes in parts list.

Engineer

Tech Mahindra
08.2015 - 04.2017
  • Worked on S1000D standards for creation and revision of Component maintenance manual (CMM) and Illustrated part list (IPL)
  • Manage creation and authoring of IPC DMs (Data Modules) and ICNs (Illustration Control Number) in repository based on S1000D standard
  • Led team of 6 and managed project handling and stakeholders request

Education

BE - Mechanical Engineering

BIT
Bangalore
01.2011 - 2015.04

Skills

Arbortext Editor

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Primary Skills

  • Windchill/Teamcenter/SAP
  • Creo-View/3DVIA/JT2go
  • Project Estimation/Project Management
  • Power BI
  • Python - Numpy, Pandas, Seaborn, Scikit, Matplotlib
  • SQL
  • Databricks
  • ML - Linear Regression, Logistic Regression, Decision Tree, Clustering, Classification
  • Automotive Product Support/ Dealer & Customer Satisfaction

Ongoing Certifications

  • Google Data analytics certificate
  • IBM Data Science Professional Certification
  • Machine learning specialization from Standford Online

Timeline

Technical Information Specialist (Product Support, AMS)

Case New Holland (CNH)
03.2019 - 01.2023

Engineer-Parts Analyst

ALTEN INDIA
03.2018 - 03.2019

Engineer

Tech Mahindra
08.2015 - 04.2017

BE - Mechanical Engineering

BIT
01.2011 - 2015.04

Parts & Service Information Specialist

John Deere Technology Center (JDTCI)
1 2023 - Current
Akash RanjanParts Information Specialist (Customer & Product Support)