Mithlesh Dewangan
Pune
Summary
Accomplished Senior Technical Writer at BNY Technologies India Ltd., adept at producing high-impact API documentation and user guides. Expert in Agile methodologies and cross-functional collaboration, enhancing user experience and reducing support overhead. Proficient in Markdown and effective communication, driving clarity and precision in technical content.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Writer, Senior Specialist
BNY Technologies India Ltd.
12.2022 - Current
- Write comprehensive API references, integration and admin guides, and developer documentation for the financial market, using CMS tool in an Agile setup.
- Collaborate cross-functionally with QA engineers, developers, product managers, support teams, and SMEs to gather requirements and deliver precise, user-centric content.
- Ensured documentation included relevant use cases and edge case scenarios to enhance user understanding.
- Utilized MS Copilot and AI in MS Word to generate initial drafts, enhancing clarity and precision of documentation.
- Actively participate in PI planning, backlog grooming, and daily stand-ups across multiple global scrum teams.
- Refine UI/UX content for clarity, consistency, and alignment with the brand style guidelines.
- Perform hands-on validation of new features prior to documentation to ensure accuracy and usability.
- Managed client communications on feature updates, informing stakeholders about upcoming releases.
Specialist Technical Writer
NICE Interactive Solutions Ltd.
07.2019 - 11.2022
- Created and maintained a wide range of technical content including Online Help, Installation Guides, User Manuals, Configuration Guides, API Documentation, and Troubleshooting Guides for an RPA-based enterprise product.
- Partnered with developers, product managers, QA teams, and architects to produce high-impact documentation that enhanced user experience and reduced support overhead.
- Owned end-to-end documentation lifecycle to align with the Agile development cycles.
- Defined documentation deliverables through epics, stories, and tasks, ensuring alignment with project goals and timely completion.
- Revised UI/UX content for clarity and consistency, enhancing user understanding and adherence to style guidelines.
- Championed peer reviews, maintaining high editorial standards and fostering a culture of quality within the documentation team.
- Participated in PI planning, grooming sessions, and stand-up calls with multiple scrum teams.
- Produced feature introduction videos to support product onboarding.
- Utilized Git/Bitbucket and SVN for version control and collaborative editing.
Information Developer
Schlumberger Technology Centre
03.2018 - 06.2019
- Developed and maintained technical documentation including User Guides, Operations Manuals, Configuration Guides, Admin Manuals, Maintenance Manuals, and Release Notes using DITA and XML authoring tools.
- Collaborated with global teams—developers, product managers, QA engineers, and architects—to gather inputs, translating complex data into clear, actionable content to improve usability.
- Structured and analyzed technical information to produce user-friendly documentation.
- Conducted peer reviews and edited content to ensure accuracy and consistency, enhancing overall documentation quality and adherence to style standards.
- Operated as a sole contributor for the assigned product line, managing documentation independently.
Senior Engineer – Technical Writer
Quality Engineering and Software Technologies
06.2011 - 02.2018
- Authored technical documentation for AeroManager software releases, including User Manuals, Installation and Removal Guides, Troubleshooting Guides, and Release Notes using Arbortext Editor.
- Collaborated with SMEs across geographies to gather critical technical insights and requirements, enhancing documentation relevance.
- Contributed to documentation planning and strategy development, aligning content with user needs and project goals.
- Conducted peer and editorial reviews to ensure clarity, completeness, and technical accuracy.
- Onsite Assignment – Rolls Royce, Derby, UK
- May 2016 – Apr 2017
- Coordinated onsite activities and developed Configuration Guides.
- Coordinated with subject matter experts to accurately document design and configuration changes, ensuring clarity and compliance with standards.
Education
Bachelor of Science - Mathematics
MATS University
Raipur01.2014
Aircraft Maintenance Engineering -
SCAE
Bhilai01.2010
Skills
- Markdown
- Madcap Flare
- Confluence
- Arbortext Editor
- XMetaL Author
- OXygen XML
- Robohelp
- SnagIt
- Photoshop
- Illustrator
- Camtasia
- HTML and CSS
- CMS
- TFS
- JIRA
- API documentation
- User content development
- Agile methodologies
- UI/UX writing
- Version control systems
- Cross-functional collaboration
- Attention to detail
- Effective communication
- Time management
- External team collaboration
- Software documentation
- Documentation management
- Version control
- JavaScript fundamentals
Certification
- Technical Writing Certification, Winprotech IT Solutions, Bangalore
- DITA and XML Certification, Winprotech IT Solutions, Bangalore
Accomplishments
- Spot Award in BNY for effectively managing and maintaining the API and Micro Frontend documentation for the release.
- Spot Award in NICE Interactive Solutions for managing the product documentation for multiple scrum teams along with multiple ad-hoc yet critical documentation changes for the release, without compromising the quality and delivery timelines.
- Author of the Month in Schlumberger for providing technically and grammatically accurate documents for the target audience.
- Certificate of Appreciation and On the Fly in QuEST Global for meeting tight delivery schedules of documents with clarity, style, and terminology.
Timeline
Technical Writer, Senior Specialist
BNY Technologies India Ltd.
12.2022 - Current
Specialist Technical Writer
NICE Interactive Solutions Ltd.
07.2019 - 11.2022
Information Developer
Schlumberger Technology Centre
03.2018 - 06.2019
Senior Engineer – Technical Writer
Quality Engineering and Software Technologies
06.2011 - 02.2018
Bachelor of Science - Mathematics
MATS University
Aircraft Maintenance Engineering -
SCAE