Summary
Overview
Work History
Education
Skills
Timeline
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Akash Rao

Bangalore

Summary

Over 5 years of experience in driving demand, implementing growth strategies, and managing business operations in high-growth startups and complex business environments. Adept at managing multiple KPIs, with strong analytical skills, critical thinking and stakeholder management expertise.

Overview

5
5
years of professional experience

Work History

Community Operations Manager

VAHAN.AI
Bangalore
01.2025 - Current
  • As part of Business Operations, taking care of 2 charters: Inside Sales and Retention, driving topline growth and improving riders’ lifecycle
  • Designed and executed Playbooks and Programs for both the charters including milestone based retention plan and agents training and performance framework
  • Scaled up Inside sales by 6X in 5 months with positive CM
  • Increased ARPP by $1.2 by improving F20 milestone by 6.6 pp and F120 milestone by 3.2 pp

Program Manager

56 SECURE
Bangalore
02.2023 - 10.2024
  • Led telecommunication team managing & driving programs of New acquisition via digital channel, Demo management, direct sales, and retention in a high-growth startup environment
  • Spearheaded initiatives in the inside sales function that increased lead-to-acquisition ratio from 0.8% to 2.3%, achieving a 4x growth in daily demo scheduling and 3x growth in monthly customer acquisition
  • Implemented a proactive customer engagement & retention strategy, resulting in a 20% increase in customer retention over a period 4 months
  • Utilized data analytical tools to identify at risk accounts, leading to a regular targeted campaign and Win back program that reduced churn by 16%
  • Strategically managed the entire business unit for One Plan sale, delivering 110% growth in units sold over a 5 months period
  • Ensuring strong alignment between sales and marketing teams, especially in lead generation, lead nurturing efforts via re-engagement campaigns
  • Providing customer feedbacks and insights and collaborating with Product team to ensure that new product features or offerings align with customer needs and market demand

Program Manager

KONNECTBOX
01.2021 - 12.2022
  • Demand Generation: Planning, building and executing programs to drive and accelerate growth
  • Achieved 12X growth to reach ARR of 50 Cr in 5 months reducing the cost by 4X on realized GMV
  • Designed quarterly and monthly demand plan, growth projection and road-maps, incorporating cost estimation and product requirement
  • Coordinated with Product and Tech team for creating Sales App, Sales Admin Panel, Returns and Refund automation, Discounting
  • Primary Owner for executing 100% Variable pay model for Field Sales Executives resulting in reduced Demand Cost
  • Owned KPIs including Gross margin, demand cost, GMV growth, retention, frequency and AOV

Program Manager

HOOPY
Bangalore
05.2020 - 12.2021
  • Led a team of 18 employees across 4 cities for executing daily operations efficiently and to achieve growth with higher profitability and customer satisfaction
  • Implemented SOPs for last mile operations, communications and customer support, achieving a 93% fulfillment rate also decreased Rejob % from 16% to 7%
  • Planned and executed shift of NCR operation from being Asset based model to Garage based model with Variable pay mechanic on-boarding, which significantly reduced operation cost by 17% for January and February months
  • Designed the logic and modules for Mechanic and Vendor Application for auto allocation
  • Initiated a daily basis KPIs monitoring process for improved service delivery and customer satisfaction
  • Developed and implemented processes end-to-end tracking of operation in B2B domain including purchasing process, reconciliation, invoicing and data management

Education

Integrated Dual Degree - Biotechnology & Biochemical Engineering

IIT Kharagpur
06.2017

Skills

  • Data Analysis
  • Strategic Business Management
  • Growth Strategies
  • Customer Lifecycle Management
  • Program Management
  • Stakeholders Management

Timeline

Community Operations Manager

VAHAN.AI
01.2025 - Current

Program Manager

56 SECURE
02.2023 - 10.2024

Program Manager

KONNECTBOX
01.2021 - 12.2022

Program Manager

HOOPY
05.2020 - 12.2021

Integrated Dual Degree - Biotechnology & Biochemical Engineering

IIT Kharagpur

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Akash Rao