Hi, I’m
Akash Ray
Certified Agile Professional| IIBA -CBAP Trained | Product Management |
Kolkata
Summary
Seasoned Business Analyst offering 8+ years of Banking, Financial Services, and Insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
9
years of professional experience
3
Certifications
3
Languages
Work History
HDFC Bank
Business Analyst Senior Manager
12.2024 - Current
Job overview
- Gathering and documenting business requirements for retail banking initiatives
- Preparing BRDs, functional documents, and user stories
- Supporting Agile teams during sprint planning and UAT
- Ensuring regulatory compliance and process optimization
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Kotak Mahindra Bank Ltd.
Business / Relationship Analyst Manager
01.2022 - 12.2025
Job overview
- Liaised between business, product, and operations teams
- Analyzed CASA, liabilities, AUM, and insurance portfolios
- Created MIS dashboards and performance reports
- Provided support for Relationship Managers during client meetings, contributing expertise on various financial topics as needed.
- Regularly monitored client portfolios for potential rebalancing opportunities or risk mitigation strategies, proactively addressing changes in market conditions or client objectives.
- Enhanced communication between Relationship Managers and Analysts, fostering a collaborative work environment that led to higher productivity levels.
RBL Bank
Signature Relationship Manager
03.2020 - 01.2022
Job overview
- Handled portfolio analysis, compliance, and cross-functional coordination.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
HDFC Life
Bancassurance Manager
06.2019 - 03.2020
Job overview
- Analyzed branch-level sales performance and developed strategies to improve productivity
- Generated MIS and performance insights across multiple branches
- Supported training, process alignment, and reporting improvements
- Managed and motivated employees to be productive and engaged in work.
ICICI Prudential Life Insurance
Financial Services Manager
01.2017 - 06.2019
Job overview
- Conducted customer needs analysis and mapped solutions aligned with financial objectives
- Maintained business data, performance reports, and compliance documentation
- Consistently promoted for strong analytical and performance outcomes
Education
RCC Institute of Information TechnologyKolkata, India
B.Tech from Information Technology
07-2016
Skills
Banking industry expertise
Risk, Compliance & KYC/AML
Business Analysis (BRD, FRD, User Stories)
Stakeholder & Process Management
Agile / Scrum Methodology
Data Analysis & MIS Reporting
UAT Coordination
Problem-solving
Requirements gathering
Analytical thinking
Project management
Certification
PSM | PSPO Trained TrainSmart Academy
ADDITIONAL INFORMATION
- Languages: English, Hindi, Bengali
- Date of Birth: 11 February 1994
- Address: Baruipur, South 24 Parganas, Kolkata – 700144
Timeline
Business Analyst Senior Manager
HDFC Bank
12.2024 - Current
Business / Relationship Analyst Manager
Kotak Mahindra Bank Ltd.
01.2022 - 12.2025
Signature Relationship Manager
RBL Bank
03.2020 - 01.2022
Bancassurance Manager
HDFC Life
06.2019 - 03.2020
Financial Services Manager
ICICI Prudential Life Insurance
01.2017 - 06.2019
RCC Institute of Information Technology
B.Tech from Information Technology