Database: Microsoft SQL Server 2012
Akash Sharma
Bachelors In Computer Application
Mandi
Summary
Programming Language: Asp.net, C#, Salesforce (Admin, developer)
Part-Time Editorial Intern
Faber and Faber, Stanford
2016-06–2017-09
- Assisted in hiring and managing a pool of freelancers as needed, including development editors, copy editors, proofreaders, indexers, recipe testers, and technical editors, including remote and on-site employees.
- Assisted in the development, design, and preparation of sales materials.
- Collected and distributed incoming mail and processed outgoing mail.
- Served as the primary contact for incoming phone calls.
- Provided general and editorial support to the staff as requested.
Certifications:
Successfully completed- Salesforce (Admin, Developer)
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
NA
NA
NA
- Coordinated with local government to provide resources to clients.
- Provided support to social service clients in navigating available resources.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Monitored progress towards service plan goals.
- Implemented and developed programs to address poverty and inequality.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Facilitated outreach activities to build community awareness.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Analyzed user requirements and developed solutions to meet needs.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Studied client requirements, developing and implementing software solutions that fit with expectations.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
Education
Bachelors’ in Computer Application -
Lovely Professional University
Jalandhar 07.2021 - Current
High School Diploma -
Govt Sr. Sec School Bhaderwar
Himachal Pradesh 03.2016 - 03.2017
High School Diploma -
Govt Sr. Sec School Bhaderwar
HImachal Pradesh 03.2015 - 03.2016
Skills
Collect, analyze, and implement the requirement from the customer
Professional in AspNet, MS SQL Server 2012 Database, Contract lifecycle management, HRMS tools management, CLM tools
Experienced in programming and testing of web, windows, and distributed applications -Making
Excellent troubleshooting techniques
Polished and professional communication and collaborative abilities
Good knowledge on Ticket (issue) Tracking tool
Supported development teams as well as Identified and resolved system defects Ensured that client and end-user requirements were met for various projects
Excellent client orientation and client service skills, good telephone manners and professional email etiquette
Ability to maintain a high level of professionalism and confidentiality
Ability to build strong working relationships effectively communicate with people at all levels and from various background
Software
Scripting Language: Html, JavaScript, Ajax, jQuery, Aspnet
Development Environment: Visual Studio 2013, 2010,2008
CLM Platform: Icertis Contract Management (ICM)
Other Technologies: Microsoft Word, Microsoft Excel, Microsoft Power Point
Programming Language: Aspnet, C#, Salesforce (Admin, developer)
Certification
Salesforce Certifications Administrator.
LEARNING A NEW LANGUAGE, SINGING AND/OR PLAYING AN INSTRUMENT, ARTS AND CRAFTS, HIGH-ENDURANCE ACTI
Strengths I am a dedicated employee who understands my role and responsibilities, as well as the larger mission of our business. I strive to both do my job and make this company successful. I am a good communicator who stays on task and helps rally the team when cooperation is needed to meet a deadline or solve a problem. I am a creative thinker who can develop novel solutions and improve conventional ways of doing things.
Core values I believe in teamwork and cooperation to overcome any obstacle. I value respect and transparency between employees and managers. I value friendship and building warm relationships within the workplace. I strive to be a welcoming and helpful presence to my co-workers.
Goals I want to continue developing my presentation and public speaking skills. As a weakness that I listed on previous self-assessments, it is gratifying to see that I have made some progress on this skill set, and I would like to double down on the growth. I hereby declare that all the information given above is true up to my best knowledge and I hold the responsibility of its authenticity
- a manager who helps facilitate teamwork and encourages workers to do their best.
Timeline
Salesforce Certifications Administrator.
02-2023
Salesforce Platform App Builder Certification
01-2023
Salesforce Developer
01-2023
Bachelors’ in Computer Application -
Lovely Professional University
07.2021 - Current
High School Diploma -
Govt Sr. Sec School Bhaderwar
03.2016 - 03.2017
High School Diploma -
Govt Sr. Sec School Bhaderwar
03.2015 - 03.2016
NA
NA