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Akash Shetve
Service Engineer
Mumbai
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 4+ years of customer support knowledge-base experience & performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition. Provide After market service to customers.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Service engineer
Metso Outotec India Pvt Ltd
2018.08 - Current
- And Responsibilities - Providing post-sales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives -Analyzing customer satisfaction data to identify customers and authorized expectations in terms of service and support
- Supervising and supporting customers secondary network and work towards its expansion as per the agreed AMC plan - Conducting routine maintenance work like replacing fluids, lubricating parts etc
- Inspecting parts and analyzing customer complaint registration to diagnose issues accurately and creating plan of actions in terms of repairs, maintenance and up-gradation - Providing post service feedback through Customer Relationship Executive and schedule future maintenance sessions - Ensuring With Warranty, Extended Warranty and Post warranty reporting are executed as per plan and defined guidelines - Studying spares parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines - Manage the inventory for continue production & breakdown support
- Ensure & follow the safety norms while conducting work
- Developed, designed, deployed and integrated different systems and networks.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Worked cross-functionally within organization and external partners, integrators and vendors.
Education
Diploma - Mechanical Engineering
Veermata Jijabai Technological Institute (VJTI)
2015.01 - 2018.01
Skills
Customer Satisfactionundefined
Software
CMMS
Interests
Bike riding
Travelling
Timeline
Service engineer
Metso Outotec India Pvt Ltd
2018.08 - Current
Diploma - Mechanical Engineering
Veermata Jijabai Technological Institute (VJTI)
2015.01 - 2018.01
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