Akash Shriwastawa
collection manager
B-3 hari encleve kirari suleman nagar sultan puri north west delhi,new delhi
Summary
Seasoned Collection Manager with background in overseeing collection operations and ensuring regulatory compliance. Strengths include strong leadership, negotiation skills, and ability to improve debt recovery rates. Demonstrated success in implementing strategies that enhance operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Collection Manager
PAYTM
DELHI
11.2023 - Current
Collection Manager
PAYTM
11.2022 - Current
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Maintained accurate records of all collection activities in accordance with local laws.
- Evaluated external debt collection agencies for potential partnerships.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Implemented automated systems for tracking customer payments and sending reminders when needed.
- Advised senior management on best practices related to collections policies.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Developed procedures to ensure timely collection of payments from customers.
- Conducted reviews and evaluations for cost-reduction opportunities.
Collections Manager
BAJAJ FINANCE LIMITED
02.2022 - 11.2023
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Agency Coordinator
KOMAL SHRIVASTAV
01.2020 - 02.2022
- SUPERVISOR NAME IS VISHVASH BABU MOBILE NO IS 7838732219 .
- NO EXPERIENCE LETTER AND NO DOCS FROM AGENCY
- Provided customer service assistance to visitors and callers seeking information about services provided by the agency.
- Compiled data from various sources into comprehensive reports for management review.
Education
Bachelor of Arts - English Literature,
BUNDELKHAND UNIVERSITY
JHANSI06-2011
12TH -
SVM MOTH JHANSI
JHANSI06-2008
10TH CALSS -
SVM SAMTHAR JHANSI
JHANSI06-2006
Skills
- Stress management techniques
- Team leadership experience
- Conflict resolution techniques
- Patience and Persistence
- Client Confidentiality
- Willing to Learn
Languages
Hindi
First Language
ENGLISH
Advanced (C1)
C1
Punjabi
Beginner
A1
Timeline
Collection Manager
PAYTM
11.2023 - Current
Collection Manager
PAYTM
11.2022 - Current
Collections Manager
BAJAJ FINANCE LIMITED
02.2022 - 11.2023
Agency Coordinator
KOMAL SHRIVASTAV
01.2020 - 02.2022
Bachelor of Arts - English Literature,
BUNDELKHAND UNIVERSITY
12TH -
SVM MOTH JHANSI
10TH CALSS -
SVM SAMTHAR JHANSI
Similar Profiles
Javed AkhlaqueJaved Akhlaque
Sr. Operation Executive at PaytmSr. Operation Executive at Paytm
Ankit GuptaAnkit Gupta
Senior Associate at PaytmSenior Associate at Paytm
Pankaj KediaPankaj Kedia
General Manager, Internal Audit at PaytmGeneral Manager, Internal Audit at Paytm
ShivaKumar ReddyShivaKumar Reddy
Junior Manager at PaytmJunior Manager at Paytm
Nitin KumarNitin Kumar
MIS Executive at Crystal BevragesMIS Executive at Crystal Bevrages