Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Akash Singh

Head Of Operations
Navi Mumbai,Maharashtra
Akash Singh

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
years of professional experience
10
years of post-secondary education

Work History

Aritraa Energy Operations Centre
Mumbai

Head of Operations
12.2019 - Current

Job overview

  • My Key Responsibilities and Deliverables Area : Look after the Business Development and O&M of the sites Maharashtra (Chas & Nagzari) & Assam (Biswanath and Santak near Nazira)
  • Successfully carried out sales & operations process of 4 Retail Outlets across (Maharashtra and
  • Assam)
  • Managed a Fuel site in Biswanath (Assam) located in a remote area with a team of all female staff and had great success in Fuel as well as Non-Fuel sales
  • Effectively handled a team of over 120 employees and carried out operational activities on to them for achieving overall Business Targets
  • Achieved sales maximization through the implementation of customer acquisition and retention strategies
  • Successfully implemented operating plan execution to achieve expected sales targets for Fuel and
  • Non-Fuel products
  • Carried out monthly and yearly sales trends analysis to Monitor Month on Month (MOM) Year on Year (YOY) growth
  • Continuously monitored performance against competitors and analyzed Enbe fuel's competitive position on parameters like network, pricing, channel margins, customer communication, and customer service
  • Implemented and maintained the highest standards of safety and compliance at all locations to ensure staff and asset safety
  • Handled a Turnover of INR 38 CR Per Annum from Retail Outlets pan India
  • Strategized and implemented social media marketing strategies for all outlets to stay in touch with clientele and ensure brand engagement
  • Awarded for the best retail outlet in the west zone for maintaining the best Compliance and Highest
  • Non-Fuel Retail sales
  • Reduced sales loss of Fuel (both Transit and Vapor loss) by tie-up with a third party vendor for own sites and maintaining stocks at level so the vapor loss does not exceed the tolerable limits.
  • Designed a Standard Operating Process (SOP) manual for daily operations to standardize the experience at any Outlet, managed by Aritraa, I have developed this manual for better understanding and to enable the staff on the various aspects of Retail Outlet operations
  • It concludes weekly, monthly and quarterly training programmes which were useful for new joiners
  • The manual was designed to provide a high level of service at every Retail Outlet so that these Outlets become the most favored destination for fuel requirements.
  • Shared feedback with internal departments to outline operational and training needs.
  • Assisted with pulling information and reporting for inquiries and reviews.
  • Collaborated with management to define, document and implement new processes.
  • Performed routine quality control and assessment reviews to drive accuracy and compliance of applications.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Aritraa Foodworks Private Limited
Mumbai

Operations Manager
01.2018 - 03.2020

Job overview

  • My role during the term was:
  • Oversee the operations of 8 restaurants and a cloud kitchen, including staffing, training, scheduling, and performance management of over 100 employees
  • Develop and implement operational policies and procedures that align with the company's goals and objectives
  • Also did survey of various restaurants across Pan India to establish new brand and suggest location according to site feasibility.
  • Manage budgets, financial statements, and P&L reports to ensure profitability targets are met or exceeded
  • Streamline inventory management and purchasing processes, resulting in a 15% reduction in food and beverage costs
  • Foster a strong culture of customer service, resulting in high customer satisfaction ratings on Swiggy,
  • Zomato and Google
  • Collaborate with marketing and sales teams to develop promotions and events that drive traffic and revenue
  • Implement best food safety, sanitation, and hygiene practices to ensure compliance with federal and state regulations
  • Launched various offers on both online and offline platforms to boost sales for Dine-inn as well as delivery sales
  • Sales and Business Development

HANSA GREEN TECHNOLOGIES PVT. LTD
Mumbai

Business Development and Sales Manager
04.2017 - 01.2018

Job overview

  • My role involves introducing an International Led lights Brand and Building it in the Indian Market
  • Executive responsible for deliverables from Sales, Marketing and Operations teams
  • Responsible for setting up sales channel PAN India via Trade, Retail & Project sales (Distributors,
  • Direct Dealers & Modern Retail)
  • Identifying and acquiring different customers from project sales – Government, Institution and
  • Industrial
  • Organized distributors meet in Metros and Semi Metros to build a relationship between the channel and the company for achieving desirable growth
  • Involved in creating various schemes for Distributors and Retailers
  • Designed strategy for timely collection of payments by the introduction of a unique "Hum Paanch Scheme"
  • Work with the Product /Marketing / Design Team for New Product Introductions in the Indian market through Market study
  • Maintaining the Product Mix & Channel Mix for profitable growth
  • Involved in product forecasting to predict the success of new products and future demands of existing products in the market
  • Responsible for steering regular training technical/non-technical programmes for sales team/in-shop promoters/distributor salesmen.

ENTARTICA, Akash Singh
Mumbai

Management Trainee
05.2016 - 07.2016

Job overview

  • Entartica.com/
  • Worked on laying the foundation to create the biggest network of Waterfront Retail, Hospitality, and
  • Water-sports destinations in India
  • Surveyed the feasibility of Supermarket and Malls within various locations.
  • Gained knowledge of company policies, protocols and processes.

Education

Kalinga Institute of Industrial Technology

Bachelor of Business Administration - BBA from Business Administration andManagement
01.2014 - 01.2017

Delhi Public School
Jamshedpur

08.2011 - 03.2013

Skills

Relationship building

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Accomplishments

Awards Best performance in Non-Fuel Retail (Coolant sales) - Shell Dec 2022

Best performance in Petrol sales - Shell Dec 2022

Best performance in Non-Fuel Retail - Shell Apr 2022

Best performer awarded in the West Zone for maintaining the best Compliance - Shell Apr 2022

Best performer awarded in the West Zone for maintaining the best Compliance for the FY 2021-22

Best performance in maintaining Compliance - Shell Dec 2022

Timeline

Head of Operations

Aritraa Energy Operations Centre
12.2019 - Current

Operations Manager

Aritraa Foodworks Private Limited
01.2018 - 03.2020

Business Development and Sales Manager

HANSA GREEN TECHNOLOGIES PVT. LTD
04.2017 - 01.2018

Management Trainee

ENTARTICA, Akash Singh
05.2016 - 07.2016

Kalinga Institute of Industrial Technology

Bachelor of Business Administration - BBA from Business Administration andManagement
01.2014 - 01.2017

Delhi Public School

08.2011 - 03.2013

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