Akash Srivastava
Quality Assurance
Noida,UP
Summary
Profile Summary
Seeking opportunities in a globally competitive
environment that fosters professional growth and ensures
job satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Quality Assurance Analyst
Info
2020.01 - Current
- Edge - Used data analysis to identify and resolve customer complaints, resulting in a 20% decrease in post-sales query resolution time
- Developed and implemented upselling and cross-selling strategies, leading to significant increase in sales revenue
- Assumed the responsibilities of an Deputy Manager and successfully led a team to achieve desire target.
Education Counsellor
Samalkha Group Of Institution
2015.07 - 2018.06
- Set up Multiple offices in North India
Client Relationship Manager
2014.06 - 2015.03
- Sunita Trading company
- Key skills
- Lead Generation
- Business Development
- Team Management
- Client Satisfaction
- Team Handling
- Customer Service
- Branch Operations
- Back Office Operations
- Operations
Product Consultant, Technical Support, Senior Executive
Maharishi Dayanand University, MDU
Rohtak
2014.01
- Hobbies
- Movies
- Travelling
- Sports
- Languages
- English
- B.
Deputy Manager
Info Edge
2024.09 - Current
- Owner Sales Delivery & Support
Education
Bachelor Of Technology - Civil Engineering
Little Flower School
Gorakhpur 2010.08 - 2014.05
Skills
- Operations Management
- Decision-making capabilities
- Performance Improvements
- Sales Strategies
- Staff Training and Development
- Process and procedure development
- Sales strategics
- Task Delegation
- Purchasing and planning
- Skilled in mediation
- Strategic Planning
- Customer Relationship Management (CRM)
- Business Development
- Staff Supervision
- Compliance understanding
- Workload Management
- Team motivation
- Staff Development
- Staff Management
- Negotiation
- Customer rapport
Work Preference
Work Type
Full TimeTimeline
Deputy Manager
Info Edge
2024.09 - Current
Quality Assurance Analyst
Info
2020.01 - Current
Education Counsellor
Samalkha Group Of Institution
2015.07 - 2018.06
Client Relationship Manager
2014.06 - 2015.03
Product Consultant, Technical Support, Senior Executive
Maharishi Dayanand University, MDU
2014.01
Bachelor Of Technology - Civil Engineering
Little Flower School
2010.08 - 2014.05