AKASH TIWARI
Guwahati,AS
Summary
A result oriented professional targeting assignment in the areas of Fleet Operations Logistics & Supply Chain Management with a leading organization of repute. To pursue a challenging career, where I’m able to make optimum use of my knowledge and skills potentially acquired during my academic career and further harness it in my work field and to put my creativity and new ideas into my work.
Offering strong foundation in leadership and organizational skills, eager to learn and grow in operations management field. Contributes analytical mindset and problem-solving abilities essential for improving operational processes. Ready to use and develop project management and team coordination skills in Operational role.
Experienced with operational oversight, team management, and strategic planning. Utilizes expertise in process optimization to enhance productivity and streamline operations. Track record of fostering cooperative team environments and achieving consistent, measurable results.
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Area Manager of Operations
Swiggy Limited
11.2023 - Current
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Trained and guided team members to maintain high productivity and performance metrics.
Hub Manager
Bigbasket.com
10.2021 - 07.2023
- Operational excellence improvement and achievement of Operational KPIs
- Ability to build, and lead a large ops team
- Customer satisfaction and complaint management; own NPS scores for the B2C Hub and run projects to drive customer experience
- Ensuring adherence to proper SOP
- Preparing and maintaining all daily & weekly MIS reports & share with Regional Team
- Supervision and Control over daily warehousing operational activities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Organizing and managing the work of subordinate employees to make sure that the work is completed in a reliable method with organizational necessities
- Transport Network planning with operating costing, Fleet Management, Last Mile Delivery and Vendor Management
Operation Controller
Bigbasket.com
09.2019 - 09.2021
- Check order flow in Bigbasket Module
- Man power Planning
- Vehicle Planning & Status Tracking of LT & DLT
- Floor Management
- Picking with Process & Handover according to slot
- GRN /PRN/Write off
- Check Inventory Level
Operation Executive
Span Essentials Pvt. Ltd.
04.2018 - 08.2019
- Involve in planning for Vendor Projection for next Day
- Involve in planning for Return to Vendor Process for Quality issue good
- Involve in planning for scheduling flow of goods, between the point of origin and the point of consumption in order to meet store’s requirement
- Responsible for delivery & tracking of material in define SLA (As per company guidelines)
- Looking after billing for all vendors
- Customer application form Compliance and Regulatory queries
Sr. Executive
Orbit-Pad Pvt Ltd.
04.2016 - 03.2018
- Solve Customer Query
- Track Order Status
- Return/Refund status tracking
Education
B-Com - Banking And Finance
IGNOU
NEW DELHI11-2019
Bachelor of Science - PCM Science
B.S.E.B
Saran Bihar05-2014
10th -
S.E.B.A
Mailoo Assam06-2012
Skills
- Fleet Operations
- Budget & Cost Optimizing
- Warehouse Operations
- Logistics Operations
- Reverse Logistics
- Transportation
- Process Management
- Distribution & Network
- Day 0 Delivery
- Internal Audit
- Team Management
- Inventory Management
- Customer Matrix
Languages
Hindi
English
Assamese
Academicandprofessionalskills
B.Com, B.S.E.B Patna, 12th, B.S.E.B Patna, 10th, S.E.B.A Assam, MS Office, Microsoft Outlook, Windows, SAP, Shipsy, Good Learning Skills, Team Management Skills, Excellent Verbal, Written and Communication Skills, Ability to work independently and in a Group
Selfdeclaration
I’ll be very conscious and sincere in my duties to fulfil your requirements. I hereby declare that all the information provided and the particular given above are true to the best of my knowledge & belief.
Emergencycontact
7519820411
6200593869
Personal Information
- Father's Name: Surendra Tiwari
- Mother's Name: Pramila Devi
- Date of Birth: 09/14/95
- Marital Status: Un-married
Timeline
Area Manager of Operations
Swiggy Limited
11.2023 - Current
Hub Manager
Bigbasket.com
10.2021 - 07.2023
Operation Controller
Bigbasket.com
09.2019 - 09.2021
Operation Executive
Span Essentials Pvt. Ltd.
04.2018 - 08.2019
Sr. Executive
Orbit-Pad Pvt Ltd.
04.2016 - 03.2018
B-Com - Banking And Finance
IGNOU
Bachelor of Science - PCM Science
B.S.E.B
10th -
S.E.B.A
Similar Profiles
Rakesh SarkarRakesh Sarkar
Senior Quality Analyst at Swiggy LimitedSenior Quality Analyst at Swiggy Limited
KARTHIKEYAN DHANABALKARTHIKEYAN DHANABAL
Senior Key Account Manager at Swiggy LimitedSenior Key Account Manager at Swiggy Limited
Bala Guru Prasad TadikamallaBala Guru Prasad Tadikamalla
Assistant Manager at Swiggy LimitedAssistant Manager at Swiggy Limited