Rakesh Bhardwaj
Ballabgarh
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Area Manager of Operations
Connect india Pvt Ltd
Faridabad
01.2024 - Current
- Handling performance for the large and non-large across the North Zone.
- Managing 9 satellite sites of Reliance and Flipkart in Delhi, Haryana, Uttar Pradesh.
- Adhered to all company policies related to cash handling processes.
- Assisted with training new employees on proper cash handling procedures.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- New Hub Expense: Like Warehouse, Rent, Manpower Hiring, Infra, Assets, etc.
- Worked closely with stakeholders to maintain and resolve document and drawing issues.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Operation Manager
DealShare NCR (BRISAM RETAILS PVT LTD)
01.2021 - Current
- Inventory Management of a warehouse
- Responsible of proper inward and outward of materials
- Responsible to control damages expiry and shrinkage
- Responsible to achieve of delivery metrics of all cities
- Responsible for all COD reconciliation
- Responsible for all material reconciliation
- Responsible to close all monthly invoices & Vendor Payments
Senior Station Manager or First & Last Mile
Grofers India Pvt. Ltd.
01.2017 - 01.2020
- Monitored and reported on service levels, customer satisfaction and other KPIs to senior management.
- Drafted proposals for new or revised SLAs based on customer feedback or business needs.
- Negotiated contracts with suppliers in order to secure favorable pricing terms.
- Structured HR consulting services to support clients during organizational developments and changes.
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained relationships with vendors to ensure timely delivery of parts orders.
- Planned and controlled budgets for contracts, equipment and supplies.
Education
Master of Computer Application -
MVN University
Bachelor of Computer Application -
MDU
RohtakSkills
- MS Office
- Last Mile Operations
- Inventory monitoring
- Shrink control
- Safety protocol
- Workforce planning
- Logistics management
- Expense tracking
- Facility management
- Asset management
- Warehouse management
- Key performance indicators
- Delivery fleet management
- Transportation management
- Infrastructure costs monitoring
- Cost estimation
- Customer satisfaction
- Service level management
- SLA development
Accomplishments
- Promoted as Operation Manager from Assistant Manager at DealShare
- Awarded Best Delivery & Customer Experience at DealShare in Feb 2022
- Awarded Last Mile best delivery performer for Faridabad City at Grofers in Jan 2020
- Given opportunities to launch DP Model at Grofers
- Promoted as Operation Manager from Senior Station Manager at Grofers
Market Place
Delhi NCR, Collect all material from sellers, GRN of material in HUB inventory, Inward in market place area, Forward Dispatch to delivery partners, RTO operations including good and bad inventory, Reverse STN creation and dispatch
Personal Information
Date of Birth: 18/07/1992
Languages
- English
- Hindi
Disclaimer
I declare that the details given above are true and to the best of my knowledge.
Location Preference - City
Delhi NCR
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Area Manager of Operations
Connect india Pvt Ltd
01.2024 - Current
Operation Manager
DealShare NCR (BRISAM RETAILS PVT LTD)
01.2021 - Current
Senior Station Manager or First & Last Mile
Grofers India Pvt. Ltd.
01.2017 - 01.2020
Master of Computer Application -
MVN University
Bachelor of Computer Application -
MDU
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