Akash Tyagi
Business Analyst/Configuration Lead
Gurgaon
Summary
Results-driven Senior Business Analyst/Configuration Lead with over 11 years of specialized experience in Telecom BSS, focusing on Product Catalog delivery including Netcracker Cloud PIM, Amdocs C1, and Amdocs CES10. Proven track record of delivering impactful transformations across the UK, Ireland, Singapore, and Denmark, positively influencing over 11 million subscribers. Renowned for exceptional quality delivery, expertise in catalog-led architecture, and excellence in cross-stream coordination. Committed to driving innovation and efficiency in complex business environments.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Senior Business Analyst
Netcracker Technology
01.2022 - Current
Key Responsibilities:
- BA Lead and Dev Lead for Product Catalog within Netcracker Cloud PIM, responsible for product modeling, design, configuration, and lifecycle management across the BSS ecosystem. Ensure seamless alignment of catalog configurations with OM, CPQ, CRM, Billing, ESO, and Integration systems.
- Part of elite Netcracker Cloud PIM Product Catalog Alpha Team (~10 global experts).
- Design and Configure Product Catalog (Cloud PIM) across blueprinting → design → delivery → support phases.
- E2E PIM configuration and artifact delivery lifecycle till production.
- Responsible for handling design gaps, change requests and Defect lifecycle.
- Work with Ordering, CPQ, Billing, CRM & ESO teams for design alignment and dependency resolution. Drive x-stream design discussions and artifact preparations.
- Backlog Prioritizing and defect triaging.
- Providing weekly CXO Level updates.
- Migration and Integration team support.
- Awarded 5 major Netcracker awards across 2023-2025.
Business Analyst/Product Owner
Amdocs
01.2015 - 12.2021
- Lead Amdocs MEC/CES10 catalog structures: offers, pricing, refinements, eligibility.
- Defined Catalog → Ordering → Fulfillment → Billing orchestration.
- Designed PLM catalog including lifecycle, approvals & versioning.
- Conducted DG sessions & workshops onsite in Ireland (3 UK & 3 IRE).
- Created TMF-driven EPICs, Features, US & acceptance criteria.
- Authored HLD, LLD, integration mappings & modeling documents.
- Supported SIT/UAT for catalog, CPQ, order flows & billing accuracy.
- Reduced TTM from 2 days → 6 hours; accelerated launch cycles saving millions of Euros.
- Enabled fastest iPhone launch for 3UK & 3IRE via accelerated modeling.
- Delivered exceptional quality releases for ~8M subscribers.
- Created detailed catalog → ordering → billing integration diagrams.
- Awarded Employee of the Quarter ×5 and Employee of the Month ×3.
Education
B.Tech - Computer Science & Engineering
UPTU University
Ghaziabad01-2014
Skills
Product Catalog (Netcracker Cloud PIM / Amdocs MEC / Amdocs C1)
Telecom BSS (CRM, Order Management, Billing, CPQ)
PLM (Lifecycle, Configuration Rules, Security Matrix)
TMF Framework (TMF-642 APIs, Catalog Exposure)
Product Modeling (Offers, Bundles, Device Products)
Pricing Configuration (Recurring, One-time, Usage-based)
Promotions, Discounts & Eligibility Rules
Business Rules & Policy Configuration (DSL Exposure)
E2E Catalog-Driven Orchestration
Netcracker Cloud PIM
Amdocs C1 / CES10
SQL, Unix/Linux
Postman, Swagger
JIRA, Confluence, Drawio
Certification
SQL Certified
Timeline
Senior Business Analyst
Netcracker Technology
01.2022 - Current
Business Analyst/Product Owner
Amdocs
01.2015 - 12.2021
B.Tech - Computer Science & Engineering
UPTU University
Awards
- Extended Efforts Award, 2026-02-01
- Above & Beyond Award, 2025-06-01
- Above & Beyond Award, 2025-03-01
- Spotlight Award, 2024-10-01
- Star Award, 2024-01-01
- Stellar Success Award, 2023-06-01
Projects
Nuuday (Denmark) – Mobile & Wholesale | Netcracker Cloud PIM
- Acted as BA Lead and Dev Lead for Product Catalog implementation within Netcracker Cloud PIM.
- Configured and managed product offerings (bundles, devices, MVNO products) including attributes, relationships, and reusable templates.
- Implemented pricing configurations (recurring, one-time, usage-based) along with promotions, discounts, and eligibility rules.
- Defined and configured business rules (DSL exposure) including product compatibility, auto-add/remove logic, and validation policies.
- Designed and implemented TMF-642 APIs (ListProduct, RetrieveProduct) for catalog exposure across BSS systems.
- Enabled seamless integration with Ordering, CPQ, Billing, CRM, ESO, ensuring consistency between commercial and technical layers.
- Built multi-tenant catalog architecture with secure data isolation between Mobile & Wholesale on a single Cloud PIM instance.
- Led ~15 MVNO onboardings using reusable catalog frameworks and modular product modeling.
- Supported data migration and transformation using XLSX/JSON formats and ensured catalog data quality.
- Delivered first-of-its-kind Cloud PIM extension capabilities within Netcracker ecosystem.
- Worked as BA Lead and Dev Lead for large-scale Product Catalog & PLM transformation impacting ~8M subscribers.
- Modeled complex product structures including bundled offerings, pricing hierarchies, and dependencies within Amdocs C1/MEC/CES10.
- Defined Catalog → Ordering → Fulfillment → Billing orchestration flows ensuring end-to-end alignment.
- Configured pricing models, eligibility rules, and lifecycle management (PLM) for telecom product offerings.
- Led onsite blueprinting and design workshops in Ireland, aligning business and technical stakeholders.
- Designed integration flows across CRM, CPQ, Billing, and Mediation systems.
- Delivered zero-gap, high-quality catalog releases, enabling the fastest iPhone launch for 3UK & 3IRE.
- Reduced product onboarding TTM significantly through optimized catalog modeling and reusable design frameworks.
- Led catalog standardization initiative to unify product modeling across multiple business units.
- Designed reusable product templates and modular catalog structures to improve scalability and reduce duplication.
- Defined pricing structures, product hierarchies, and configuration rules aligned with telecom PLM standards.
- Enabled improved catalog governance, lifecycle management, and data consistency across BSS systems.
- Contributed to process optimization and standard design practices for future product onboarding.