Akash Ugale
Mumbai
Summary
Experienced IT Assistant Manager with 6+ years in team management, technical troubleshooting, and IT solutions. Skilled in project management and network administration with a focus on improving system performance and team collaboration.
Overview
7
7
years of professional experience
Work History
IT Assistant Manager
Goodrich
Mumbai
01.2024 - Current
Handling All User Activity and Monitor their Systems.
Managing IT Dept. & Implementing New Policies & Structures
IT Asset Management and Inventory (Warranty, Vendors PO and Invoice Details)
Managing Biometric(Software Support for all Branches)
Email ID creation Deletion and management.
Monitoring backups at NAS and san servers.
Managing Sophos Endpoint Security and Intercept -X all Users
Configuring Grandstream IP Phones in all approved Branches
System Engineer
Bundl Technologies Private Limited (Swiggy)
Mumbai
08.2021 - 02.2024
Asset management and report
Handling and monitoring the Corporate office and Warehouse infra and Swiggy Instamart westzonen 180 locations. Coordinated with vendors to procure competitive quotations for purchasing laptops and IT Assets.
Handling Firewall, Switch,Router,Access Point,IOT Devices,Thermal printer,Scanner
Rollout Manager
National Informatics Centre
02.2021 - 07.2021
- Worked towards the achievement of the strategic and operational objectives of the group located across multiple locations in a 7x24x365 environment
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Resolved tickets and requests in a timely manner.
Technical Helpdesk Executive
HDFC Bank
12.2017 - 02.2020
- Worked towards the achievement of the strategic and operational objectives of the group located across multiple locations in a 7x24x365 environment
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Resolved tickets and requests in a timely manner.
Education
Bachelor of Science - Information Technology
Chetna College
Mumbai06-2017
Skills
- Application Support
- Network Support Engineer
- Network Admin
- Project Management
- Configuration Management
- LAN and WAN Networks
- Service Delivery
- Install
- Configure
- Troubleshoot
- Computer Hardware
- Software
- Handling Data Center Calls
- Network Issue
- Troubleshoot Network Connectivity Issues
- Diagnose
- Restore Functionality
- Testing Equipment
- Repair Tools
- Parts Inventory
- Network Infrastructure Troubleshooting
- Technical Support
- Software Applications
- Hardware
- New User Account Creation
- User Account Deletion
- Group Management
- Active Directory
- Windows Troubleshooting
- Documentation Maintenance
- License Register
- Inventory
- IT Procedures
- Vessel Diagrams
- Virus Troubleshooting
- Antivirus Installation
- LAN Connectivity Troubleshooting
- Laptop Installation
- Desktop Troubleshooting
- Printer Installation
- Antivirus Software
- LAN Setup Design
- PC Hardware Troubleshooting
- Wired and Wireless Router Troubleshooting
- Network Printer Troubleshooting
- LAN Building
- Remote User Support
- Vendor Management
- IT Procurement
- IT Documentation Preparation
- IT Equipment Stock Management
- Desktop Application Troubleshooting
- Redhat/CentOS Linux Installation and Configuration
Roles And Responsibilities
- Preparing monthly as well as daily MIS report
- Preparing daily servers reports (sanity report, query report, etc.)
- To accept the emails from customers regarding issues and work on escalation matrix
- Providing technical support to customers & engineers over Phone/Remote
- To troubleshoot the issues regarding the network & Relay server
- Training session conduct and given training to stakeholders (Police, RTO)
- Setup across all Mumbai Instamart store & SNO switches, access point, switch, SDWAN, SDBRANCH
Contactno
+917021141834
Coursework
- CCNA
- DCM (diploma in computer management)
Personal Information
- Father's Name: Khandu S. Ugale
- Date of Birth: 04/23/96
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Gaming
- Writing
- Discovering
Timeline
IT Assistant Manager
Goodrich
01.2024 - Current
System Engineer
Bundl Technologies Private Limited (Swiggy)
08.2021 - 02.2024
Rollout Manager
National Informatics Centre
02.2021 - 07.2021
Technical Helpdesk Executive
HDFC Bank
12.2017 - 02.2020
Bachelor of Science - Information Technology
Chetna College
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