Akash Vekhande

As a Service Delivery Manager at SBI Bank, I am responsible for overseeing the successful delivery of services while ensuring compliance with regulatory requirements, including SCD Closure and RBI guidelines. I am involved in managing project timelines, coordinating cross-functional teams, and ensuring effective closure of Vulnerability Assessment and Penetration Testing (VAPT) findings.

Key responsibilities include:

• Project Management : Lead and manage service delivery projects, ensuring alignment with SBI's strategic objectives and timely delivery of results.
• Compliance Oversight : Ensure adherence to RBI compliance standards, facilitating audits and assessments related to SCD Closure and VAPT initiatives.
• Stakeholder Collaboration : Work closely with internal and external stakeholders to identify requirements, address concerns, and enhance service quality.
• Risk Management : Identify potential risks related to service delivery and implement mitigation strategies to maintain operational integrity.
• Performance Monitoring : Track service delivery metrics and provide regular reports to senior management, driving continuous improvement initiatives.

• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Developed custom solutions based upon clients' strict requirements.
• Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.

• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.

• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
• Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
• Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.

• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
• Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
• Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.

• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
• Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
• Debugged complex software issues, leading to a more stable product release.
• Collaborated with cross-functional teams to ensure seamless integration of new features.
• Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.