Akash Vishwakarma
Bengaluru
Summary
9 year of experience in supply chain management and customer support as a senior associate. Known technology as Sales Force Citrix, FSS(finance shared services), Delta, Rims, Moxie, OMAR, SQL
Overview
9
9
years of professional experience
1
1
Certification
Work History
Analyst, supply Chain
Dell Technologies
Bengaluru
05.2017 - Current
- Formulate and implement end-to-end Supply Chain Strategies to maximize customer satisfaction at the lowest possible cost
- Forecast demand and supply chain planning strategies
- Review and analyze statistical and historical data for accurate forecasting
- Overseeing the entire supply chain process from procurement to delivery
- Developing strategies to optimize supply chain operations
- Coordinating with other departments (sales, operations, finance) to ensure supply chain efficiency
- Collaborate with other departments, such as procurement, engineering, and quality assurance, to identify the requirements of new partners and vendors
- Optimizing and Monitoring production processes to reduce downtime and increase efficiency
- Directs and coordinates global supply chain functions through strategy, resource and optimization
Senior Associate, Customer Service.
Artech Infosystem Pvt. Ltd.(Dell)
Bangalore
07.2017 - 09.2018
- Monitored office services mailbox for business support needs and requests.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained front desk to provide positive first impression.
Customer Service Executive
Hinduja Global Solutions (HGS)
02.2016 - 05.2017
- Responding to customer inquiries through various channels (phone, email, live chat, social media)
- Providing information about products, services, and company policies
- Resolving customer issues, complaints, and concerns in a timely and professional manner
- Processing orders, returns, and exchanges
- Escalating complex issues to supervisors or other relevant departments
- Managing escalated customer issues and ensuring resolution in a timely manner
Education
B.Tech/B.E. -
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Bhopal03.2025
Higher Secondary -
Kendriya Vidyalaya
Ranchi04-2010
Secondary - Hindi
Loyola High School
Gomia Bokaro05-2008
Skills
- Advanced Excel
- Macros
- Supply Chain Planning & Analysis
- Supplier Relationship Management
- Strategic Sourcing
- Process enhancement
- Demand and Supply Management
- Cost to Serve Analysis
- Negotiation & Contracts
- Process Optimization
- Stakeholder Management
- Data Analytics
- Supply Chain Operations
- SQL
Certification
- RHCSA & RHCE (RHEL7) TRAINING COURSE
- AWS Certified Solutions Architect: Associate Level
- MS-Excel Mastery: Data Analysis & Dashboard Reporting
Languages
- English
- Hindi
Hobbies and Interests
- Music
- Games
Social Link
linkedin.com/in/akash-vishwakarmab79773104
Total Work Experience
9 Years 0 Month
Timeline
Senior Associate, Customer Service.
Artech Infosystem Pvt. Ltd.(Dell)
07.2017 - 09.2018
Analyst, supply Chain
Dell Technologies
05.2017 - Current
Customer Service Executive
Hinduja Global Solutions (HGS)
02.2016 - 05.2017
B.Tech/B.E. -
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Higher Secondary -
Kendriya Vidyalaya
Secondary - Hindi
Loyola High School
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
Hemendu JoshiHemendu Joshi
Lead Technology Manager – Creative Technology & Innovation Management at UnileverLead Technology Manager – Creative Technology & Innovation Management at Unilever