Akash Waghmare
Pune
Summary
Ability to learn new technologies with minimal time period.
Good Knowledge in Excel.
Good interpersonal skills, willing to take challenges and more responsibilities.
More than 8 Month of experience in B2B Industry.
Expertise in Process standardization, Represent Operations in worldwide project initiatives, responsible for process.
Documentation compliance with business controls requirements and communication to processing team.
Overview
3
3
years of professional experience
Work History
MIS Delivery
Manlitics B2b Ites
Pune
09.2023 - Current
- Check the updates on campaigns.
- Check with quality team for the campaigns updates and inform them about the campaigns urgency.
- Exports the qualified lead data for respective campaign from Lead.
- Prepare Delivery Reports for respective client's.
- Check duplicates, Suppression, TAL and Other important updates on delivery.
- Excel/Csv Formatted Delivery to Respective.
- Send or upload the call recordings on required campaign.
- Update the delivery chart with deliver leads for each and every campaign.
- Maintain the Today's deliver also MTD deliver count for every campaign.
- Update all delivery count and suppression
- Send chart to respective teams of Deliveries done for the day.
- Rotate or extend shifts as per campaign work load.
Assistant Team Leader (ATL)
DBS Mintek PVT LTD
Pune
07.2022 - 09.2023
- Process: Inbound & Outbound
- (Customer Service Process) Bajaj Auto Inbound
- KTM India
- Urbanite Chetak
- CV Inbound & Outbound
- Bajaj Auto Finance (LMS)
- Hands-on leader with an extensive background in Operations
- Supervise the completion of assigned work
- To handle paper work and to generate reports
- Sharing hourly performance reports with seniors & advisors as well
- Interacting with seniors for internal activities to improve the performance
- Worked with customer service to handle escalated customer issues
- Created staff schedules, approved requested time off and updated reports
- Supervised 50+ staff
- Microsoft Office to complete all necessary reports for senior management review
- Communicated effectively with management regarding any issues related to personnel or operations.
- Managed team workload to reach targets for specific tasks
- Addressed customer service overflow to reduce complaints
- Worked with customer service representatives to handle escalated customer issues.
MIS Executive
DBS Mintek PVT LTD
Pune
08.2021 - 07.2022
- Handled PAN India level BAJAJ AUTO LTD (Urbanite Chetak & KTM)
- Trained 10+ new employees in customers service script recitation, conflict resolution and data entry
- Document all customer interactions and update customer information in the database and collaborate with other departments to resolve customer issues and improve processes
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Provided technical support to staff members with computer hardware and software issues.
- Conducted data analysis and created reports to track progress against goals.
- Provided support and troubleshooting assistance for users who encountered issues while running or viewing reports.
- Established reporting criteria and standards to effectively maintain data integrity.
Education
Mechanical Diploma - Mechanical Engineering
Mitcon Institute of Management
Pune01-2018
12th - Commerce
Higher Secondary From Maharashtra Board
Pune01-2017
10th -
Secondary From Maharashtra Board
Pune01-2015
Skills
- I know my way around customer service software and tools like Exelon and Convex Call Center solution
- I’m multitasking master with great problem-solving skills
- Ability to work in a team environment
- Ability to multitask and prioritize tasks
- Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access and PowerPoint
- I inter active learning flexible good communication as well as an individual and take up responsibilities
- Daily dashboards
- Data Analytics
- Data Mapping
- Internal Communications
Timeline
MIS Delivery
Manlitics B2b Ites
09.2023 - Current
Assistant Team Leader (ATL)
DBS Mintek PVT LTD
07.2022 - 09.2023
MIS Executive
DBS Mintek PVT LTD
08.2021 - 07.2022
Mechanical Diploma - Mechanical Engineering
Mitcon Institute of Management
12th - Commerce
Higher Secondary From Maharashtra Board
10th -
Secondary From Maharashtra Board
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