Akash Gupta

• As Manager-Operations & IT, to smoothen of current System, Pre, Post Disbursal, Enhancement, Vendor Onboarding, API Integration, Changes in applications, processes, MIS automation, Strategic planning to reduce manual efforts.

• Worked as Assistant Product Manager on HFC application modules for process integration, digital transformation. enhancement, automation and MIS part.

Process Integration & Automation

• Integrated vendors Ingenico, Razorpay for Mandate Registration, Presentation process reducing physical mandate by 18-20%.
• Automated H2H Payment process Server configuration for SBI, API Integration for HDFC Bank reducing manual efforts of 5 hours.
• Automated Presentation Batch generation of SBI cases to reduce manual effort of 4-5 Hours.
• Automated DPD Data sharing process for Co lending Banks RBL, BOB, SCB reduced dependency and manual efforts by 3-4 hours.
• Created flow and automated charges applicability on basis of Product Portfolios, Schemes.
• Auto-trigger of Disbursal Communication to customers, Project Managers of Builder cases.
• Integrated Apportionment logic for Amortization.
• Integrated Auto Tranche Creation, Edit, Cancellation process reducing error occurrence and process enhancement for credit.
• Customization of Reports to business team reduced Manual efforts of creation and dependency.

Roles & Responsibilities

• Provided Support across various application such as UAM, JHATPAT App, Tejora APF, Mortgage Collections, LOS, iLOS, LMS, iWin, ZOHO CRM.
• Managed Support Team of 6-7 members.
• Maintained Support MIS on daily, weekly, monthly basis.
• Role Creation modification deletion in UAM User Access Module.
• Role assignment in UAM on basis of user designation to PAN India Users.
• Coordination with Business Team.
• Provide training to new employees of PAN India Users.
• Co-ordination with L2 L3 Tech team for RCA permanent resolution.
• Regular feedback to product team to system enhancement reducing tickets count issue type by 10-15% every month.
• Followed up on daily basis with Business users and PAN India stakeholders to make necessary changes in existing system to smoothen system performance.
• Scheduled training with sales, business users for new features, bugs fixing for better performance of digital applications.

• Worked in Paytm Payments bank Noida as Infrastructure Engineer (Banking Processes Finacle 10.x) with Wipro Ltd provided support for in banking domain.

• Worked as Data Center Operations Engineer providing functional support of Finacle 10.x working with Wipro Ltd.

• Worked with IT helpdesk Support Team for Finacle 7 in RRBs, PSB, NABARD, PACS, PAN India.

• Elected to Senior group leader for N.S.S. in 2008-09
• Awarded By N.I.C. & Pre-Republic Day Parade Camp Certificates.

• Received GNIIT Diploma of Software Engineering from NIIT .