Akanksha Trigun

Lead the global team of Sr and Principal Product Managers (Tech). We own end to end Ingestion to Publishing Internal User Journeys for preparing the catalog. This includes, Content Tracking, Trust and Safety & Quality Reviews, Publishing and Content monetization (Ad-insertion, shopping, X Ray). Our Goal is to improve Supply Chain sustainability and speed by reducing dependence on human intervention and reducing $100+ Mn in operating cost while enabling selection and partners (creators, studios, ad-providers) to grow 30%+ YoY.

• Trust & Safety: Own the end-end User Experience (UX) for content moderators and regional regulating agencies, who Rate and Classify content’s appropriateness for markets, ensure that content adheres to global Platform policies and prevent frauds and copyright infringements. We enable 2M+ moderations annually.
• Content Monetization: Own the User Experience (UX) for creators, operators and ad-catalog providers who require content annotated as Kids and Family Friendly, and insert contextual Ads and placements.
• Quality: Ensure that the primary end-user journey on our service (search-> discovery-> playback funnel) is free of defective encounters. We do that by integrating deep content understanding models, platform and partners in a cohesive whole. We improved Defect Free encounters by >2500bps within a year.
• Publishing: We own all tools, required internally by PV’s ops and corresponding personas in studios/creators so that they can track, verify and playback content as it moves through the assembly and publishing process. We build secure and user friendly tools, accountable for a suit of 20+ content tools serving an operational workforce of 2000+ business and content teams.

• Catalog CX: Led a global team of Sr and Principal technical Product managers, Program managers and Business Intelligence Engineers. Achieved significant improvements in content quality and CX (Increased engagement by +8 min per Customer; Reduced defective customer journeys by 25%+). This directly led to increased user satisfaction, decreased escalations by 3X. This was a flagship Amazon-level goal in 2024.
• Platform Enhancement: Built and scaled Machine Learning, Computer Vision and LLM based solutions to detect poor CX, automated content moderation workflows, and improved supply chain throughput by 100X.
• Data Products and Telemetry: Launched the flagship Voice of Customer Data product capable of automatically aggregating structured and unstructured customer feedback, reactions, engagement patterns to help identify top pain points.

Head the core operations

• Led digital supply chain flex-operations of Amazon Prime Video (worldwide). Set up and scaled the first flexible operational model used at amazon for digital businesses. Set up centres across 3+ global locations and scaled each from 0->10. A model now scaled to other digital businesses like Music and Alexa (2018-2021)
• Launched and led the India operations centre for Prime Video publishing (2017-2018)

Central Corporate Strategy team

• 1 of 3 team members responsible for end-end organization wide strategy planning, operations planning and tracking exercise.
• 1 of 3 team members responsible for oversight and governance of company's entrepreneurship initiative- complete life cycle management of intra-preneurship ideas from seed funding, incubation, program management to roll back as a full functional practice.
• 1 of 2 members to work on developing Wipro's PoV on emerging technology and emerging industry trends including market study, business case, GTM strategy and program management of shortlisted PoVs

Network and Telecommunications: Consulted a Tier 1 Indian IT company on their competitive landscape in the Media and telecom sector to find future strategy for growth.
Identified and helped execute proactive pursuit of ~$10M services deal for the client

Worked with timing Backend team involved in development of Tegra mobile processors and GPUs at Nvidia. Owned netlist design checks for timing, reset and power for all chips.