Akhil Chandel

Managed day-to-day banking operations, ensuring compliance with organizational policies and delivering service excellence. Lead and mentor the operations team to achieve high performance, maintain service quality, and support business growth. Possess strong expertise in banking operations, credit card processes, and customer service. Resolved complex customer queries, providing timely solutions and operational support to Sales Officers (SOs). Coordinated across teams to streamline workflows and enhance operational efficiency, delivering exceptional customer experience.

• Managed daily banking operations, ensuring compliance with banking regulations and supporting service excellence.
• Monitored team performance, providing constructive feedback and targeted training to enhance staff capabilities.
• Facilitated customer service initiatives to improve client satisfaction and foster long-term loyalty.

Delivered exceptional client service by understanding requirements and providing proactive solutions.

Handled client queries through calls, emails, virtual meetings, and online platforms, achieving timely resolutions to enhance client satisfaction.

Managed client queries across calls, emails, virtual meetings, and online platforms, delivering timely resolutions to support client needs.

Resolved client issues, escalated critical concerns, and conducted follow-ups within defined TAT to maintain client satisfaction.

Facilitated communication between clients and internal teams, ensuring effective service delivery and alignment on client requirements.

Collaborated with cross-functional teams to enhance service quality and streamline operational processes.

Reviewed reports from Report Writing and Operations teams, ensuring accuracy, compliance, and adherence to client-specific guidelines, enhancing overall report quality.

Identified quality gaps and provided constructive feedback to Report Writing and Backend teams, improving report accuracy and adherence to process compliance.

Applied client-specific quality standards and verification parameters across multiple projects.

Identified quality gaps and provided constructive feedback to Report Writing and Backend teams, enhancing report accuracy and ensuring compliance with processes.

Ensured adherence to Standard Operating Procedures (SOPs), quality standards, and Service Level Agreements (SLAs), fostering operational consistency.

Maintained report accuracy, consistency, and timely delivery, contributing to continuous process improvement initiatives.

Recognized as a Rising Star for outstanding performance at AuthBridge Research Services Pvt. Ltd. while working as an Operations Associate.

Managed background verification (BGV) processes, ensuring compliance with client requirements through tailored employment verification and checks.

Coordinated verification checks with source companies, HR representatives, and supervisors, achieving consistent on-time delivery of results.

Conducted verification via email and calls with authorized contacts, guaranteeing accuracy and quality in processing.

Maintained adherence to client guidelines, ensuring high data accuracy and compliance with process standards.

Conducted quality inspections of MDPE pipes, including vendor inspections and compliance checks to ensure product reliability.

Ensured strict adherence to quality procedures, specifications, and industry standards to maintain product integrity and reliability.

Monitored adherence to quality procedures, specifications, and industry standards to maintain consistent product integrity.

Performed quality inspections of MDPE pipes, including vendor inspections and compliance checks.

Prepared daily inspection reports and maintained comprehensive records of quality activities to ensure traceability and accountability.