Akhil Dhingra

• Proficient in creating and executing test cases for web-based applications, resulting in 20% increase in test coverage and 15% reduction in defects
• Collaborated with 20+ cross-functional team members, demonstrating excellent teamwork skills and contributing to positive team culture
• Identified and provided feedback to development team regarding potential issues and gaps in design documents
• Managed end-to-end process of feature development for 5+ features, ensuring that all features were delivered on time and to high standard of quality
• Familiarity with different types of testing: Unit, Integration, Regression, Retesting, and Usability testing
• Knowledge of Azure DevOps workflow and tools (boards, Sprints, User Stories)
• Proficient in logging bugs and issues in Azure DevOps, managing bug lifecycle from discovery to resolution
• Identified and documented existing software defects, working with development teams to resolve them
• Demonstrated problem-solving skills by resolving 100+ client issues, resulting in 95% client satisfaction rate
• Engaged with cross-functional teams throughout feature handoff phases, including planning, testing, and development discussions, and prepared comprehensive documentation to ensure alignment and understanding of feature requirements.
• Proactively resolved email delivery issues in our software's tenant-based communication system using Amazon SES. Utilized JSON responses and conducted thorough research, leading to enhanced email deliverability and improved customer satisfaction.
• Recognized for effectively handling login issues , demonstrating strong problem-solving skills and customer-oriented approach.

CGPA- 7.36