Akhil Garg

• Used plastic, glass-blasters to remove paint and rust from surfaces in preparation for paint application.
• Performed surface preparation activities such as sanding, cleaning with solvents like Varsol and Armakleen, masking off areas for protection from overspray and PRC (protective rubber coating) application.
• Applied primers, sealers, topcoats and other finishes using spray guns and spray cans to various aircraft components in accordance with manufacturer's specifications.
• Maintained and operated various types of lathe machines to produce high-precision bushings in accordance with Aircraft Maintenance Manuals (Safran and De-havilland).
• Removed and installed bushings based on scheduled repair and replacement protocols using specialized tools like G-tools, micrometers, vernier calipers, height and bore gauges, etc.
• Assisted other Aircraft technicians in carrying out the complete repair and overhaul of the Boeing, Dash-8, CRJ and ATR aircraft's landing gears.

• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Secured payments by following up with customers which disregarded promise to pay.
• Met demands of busy collections group by performing high volume of daily calls.
• Reviewed accounts to determine payment plan compliance.
• Located debtors by utilizing skip tracking and other strategies.
• Prioritized accounts based on total amount owed and credit bureau reports.
• Mentored new members on scripts, strategies and company information to maximize performance.
• Processed payments over phone and set up recurring drafts.
• Other duties as assigned.

• Contact with consumers via the telephone to arrange payments for past due accounts
• Assist clients by proposing solutions to address financial objectives such as, debt management
• Research and evaluate consumer's financial status, credit and ability to repay the loan
• Complete initial trace work using online tools and account systems
• Follow regulations and guidelines as per provincial, federal legislation and client specific directives
• Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
• Complete credit and loan information
• Request statements on delinquent accounts and forward irreconcilable accounts for legal action
• Review and update credit and loan files
• Other duties as assigned

Metrics and Achievements

Runner up for he February Month 2021 (135% to goal) 100% in monthly call quality and compliance audit $25,000 to $70,000 in monthly collections $85,000 collected in June 2021

• Completed preventative and reparative maintenance on JT8D, V2500 and CFM-56 aircraft engines.
• Communicated with engineering team and AMEs to discuss methods to improve process and performance.
• Worked closely with technicians and assisted with testing of the invisible faults/cracks using NDT like Acoustic Resonance Technology (ART).
• Inspected all received aircraft parts to verify compliance with FAA regulations.
• Maintained repair logs to document all corrective and preventive aircraft maintenance.