AKHIL K
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Support Analyst
Press Ganey Associates Inc.
09.2021 - Current
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Monitored system performance to identify potential issues.
Senior Business Associate
Extramarks
01.2020 - 02.2021
- Planned, implemented and oversaw marketing initiatives.
- Set team objectives, monitored progress and coached individual members to increase performance.
- Researched organizations and individuals online to identify potential connections and prepare for appointments.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Business Associate
BYJU's - The Learning APP
01.2019 - 11.2020
- Verified work aligned with service levels agreed and client requirements.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Engaged with customers to build business relationships.
- Enhanced customer experience using all omnichannel offerings.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Conditional Monitoring Engineer
Al-Batinah Engineering Services
11.2015 - 12.2017
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted technical evaluations of engineering designs and test results.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Verified construction documentation to meet client requirements and vision.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Trained and mentored junior engineers, providing guidance and direction.
Assistant Electrical Engineer
IDEAL Electrical
10.2014 - 09.2015
- Performed necessary computations during preparation of electrical schematics, system drawings and wire diagrams.
- Coordinated tasks of electrical contractors, work crews and public agencies to meet project deadlines.
- Maintained effective communications with client representatives, project contractors and equipment and commodity suppliers.
- Followed OSHA-mandated safety protocols and generally accepted guidelines during project execution.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Anna University
Chennai, India05.2024
HSS - Computer Science
VVHSS, Thamarakulam
Alappuzha, India05.2010
SSLC -
VVHSS, Thamarakulam
Alappuzha, India05.2008
Skills
- Schematic Interpretation
- Team Leadership
- Quality Assurance and Testing
- Technical Communication
- Data Analysis and Reporting
- Salesforce and Microsoft Office Suite
- Troubleshooting and Problem-Solving
- Technical Support
Personal Information
Title: SENIOR PRODUCT SUPPORT ANALYST
Certification
- Post Graduate Diploma in Industrial Electrical Design, CTDS (ISO Certified 9001-2008), Kollam
- Post Graduate Diploma in MEP, CTDS (ISO Certified 9001-2008), Kollam
Languages
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Product Support Analyst
Press Ganey Associates Inc.
09.2021 - Current
Senior Business Associate
Extramarks
01.2020 - 02.2021
Business Associate
BYJU's - The Learning APP
01.2019 - 11.2020
Conditional Monitoring Engineer
Al-Batinah Engineering Services
11.2015 - 12.2017
Assistant Electrical Engineer
IDEAL Electrical
10.2014 - 09.2015
Bachelor of Engineering - Electrical And Electronics Engineering
Anna University
HSS - Computer Science
VVHSS, Thamarakulam
SSLC -
VVHSS, Thamarakulam
- Post Graduate Diploma in Industrial Electrical Design, CTDS (ISO Certified 9001-2008), Kollam
- Post Graduate Diploma in MEP, CTDS (ISO Certified 9001-2008), Kollam
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