AKHIL KONDURU
GUNTUR
Summary
Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Efficient Process Associate known for high productivity and ability to efficiently complete tasks. Possess specialized skills in process optimization, data analysis, and workflow management. Excel in communication, problem-solving, and time management, ensuring seamless operational flow and enhanced team collaboration. Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
1
1
year of professional experience
Work History
Process Associate
GENPACT INDIA PVT LTD
HYDERABAD
09.2022 - 12.2023
- Handling queries of customers using standard operating procedures(SOP)
- Maintaining TAT and SLA's
- Maintaining AHT Tracker
- Monitored performance metrics to measure process effectiveness.
- Identified potential risks associated with processes and recommended corrective actions.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - Commerce
GANDHI INSTITUTE OF ARTS AND COMMERCE
VISAKHAPATNAM09-2021
Skills
- Process optimization
- Customer service
- Performance monitoring
- SOP adherence
- Team collaboration
- Time management
- Adaptability to change
- Strategic planning
- Operational efficiency
- SLA accomplishment
- Operational support
Affiliations
- Travelling
- Collecting Coins
Accomplishments
- Certificate of participation in personality development session by Dr. sri. YENDAMOORI VEERENDRANATH
- Certificate course in Software Training (C Language)
- Certificate of technical achievement ( DIploma in Computer Applications)
- Certificate of Appreciation (ITRRODDD)
- Merit Certificate ( Mathematical I.Q Test 2010)
- Certificate of Merit( State Level Maths talent Test 2010)
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Timeline
Process Associate
GENPACT INDIA PVT LTD
09.2022 - 12.2023
Bachelor of Arts - Commerce
GANDHI INSTITUTE OF ARTS AND COMMERCE
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