Akhil Krishnan R
Kottayam
Summary
Accomplished Cloud Operations Engineer with 7 years of experience in operations, specializing in application support and system stability. Currently serving as Lead Cloud Operations Engineer at IBS Software, demonstrating expertise in monitoring and troubleshooting critical production issues. Proven track record of enhancing customer satisfaction through effective communication and rapid process adoption. Committed to leveraging new technologies to drive operational excellence and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Lead– Cloud Operations
IBS Software
Kochi
10.2021 - Current
- Troubleshooting and resolving critical issues escalated by the customers
- Streamlined communication between support and operations teams for ticket management.
- Performing detailed analysis of logs to pinpoint problems.
- Conducting regular monitoring to ensure smooth operations.
- Hands-on experience in working in AWS platform and intermediate knowledge in EKS and Terraform
- Handling deployments on-premises as well as on AWS platforms.
- Experience with Docker and understanding of containerization
- Knowledgeable in CI/CD pipeline process and Jenkins deployment.
- Conducting software patching and upgrade processes.
- Collaborating with product team to identify issues and incidents.
- Delivering continuous client support, including weekends and off-hours.
- Experience in Linux command line and shell scripting
- Delivering prompt follow-ups to enhance customer engagement.
- Creating and maintaining documentation for all activities.
- Skilled in handling both Linux and Windows platforms.
Software Engineer
Amrita Technologies
09.2017 - 10.2021
- Delivered application support for healthcare and BI systems.
- Coordinated ticket management between clients and support teams.
- Conducted in-depth root cause analysis to identify key issues.
- Skilled at diagnosing problems within Docker containers.
- Analyze logs and troubleshoot critical problems escalated by clients.
- Collaborated with product support and development teams to relay critical customer feedback.
- Coordinated timely delivery of software releases to customers.
- Experience in SQL
- Executed consistent responses and prompt follow-up to enhance customer satisfaction.
- Produced and updated application documentation.
Education
Master of Computer Applications -
Amrita Vishwa Vidyapeetham
Kollam, Kerala05-2016
Bachelor of Computer Applications -
CMS College
Kottayam, Kerala01.2011
Class 12th -
Mar Dionysius Higher Secondary School
Kottayam, Kerala01.2008
Class 10th -
Holy Family Higher Secondary School
Kottayam, Kerala01.2006
Skills
- Linux Administration
- AWS
- Incident management
- Technical Troubleshooting
- Grafana Performance Monitoring
- System Monitoring
- Product Release Coordination
- Shell Scripting
- SQL
- GIT
- Docker
- Jenkins
- CI and CD pipelines
Accomplishments
Published a research paper, An Efficient Indoor Location Tracking and Navigation system using simple Magnetic Map matching presented in 2016 IEEE International Conference on Computational Intelligence and Computing Research (ICCIC) held at Chennai., https://ieeexplore.ieee.org/document/7919537/citations#citations
Languages
- English
- Malayalam
- Tamil
Activities
- Volunteered International Collegiate Programming Contest, ACM-ICPC held at Amrita Vishwa Vidyapeetham, Amritapuri Campus (2014-2015).
- Organized ‘Hack Explorer 2015’, workshop conducted by Department of Computer Science and Applications, Amrita Vishwa Vidyapeetham.
- Volunteered birthday of Shri Mata Amritanandamayi Devi in September 2014, 2015, at Amritapuri, Kerala.
Personal Information
- Father's Name: G Ravikumar
- Mother's Name: Prasanna Kumari
- Blood Group: B+
- Date of Birth: 24/07/1990
- Nationality: Indian
- Address : Sreesabari (H), Kollad P.O, Kottayam, Kerala
Disclaimer
I hereby declare and solemnly affirm that all the particulars stated above are true to the best of my knowledge and belief.
Timeline
Lead– Cloud Operations
IBS Software
10.2021 - Current
Software Engineer
Amrita Technologies
09.2017 - 10.2021
Master of Computer Applications -
Amrita Vishwa Vidyapeetham
Bachelor of Computer Applications -
CMS College
Class 12th -
Mar Dionysius Higher Secondary School
Class 10th -
Holy Family Higher Secondary School
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