Akhil Kumar

Mapped under the Insurance domain where responsible for Production Support for client AXA UK Company on Workbench application which developed by Advantage go company which is vendor hosted cloud based platform located in UK.
My main task to handle day to day incidents and monitoring various levels of incidents and there resolution.
Worked as SPOC for product operations for the customer Using Service now and Jira platform.

UNIX Production Support (L2/L3) for various medium complexity applications.
Daily sanity of Applications & keep track of SLA’s and Handle tickets daily.
1. Attend daily/weekly calls and meetings with all Stake Holders.
2. Automate repeated tasks in UNIX & scheduling jobs.
3. Communicate with L1/Operations Team for their queries and resolve them.
4. Documenting Manual for Application knowledge, Root Cause Analysis (RCA) & Lesson Learned (LL) for issues.
5. Report generation from Oracle DB by using SQL.

Mapped under the Health and Life Science domain where responsible for Application Support for Client Merck Company on three different Application ARTIS, Promo Mats and Alex which is vendor hosted cloud based platform located in
Europe.
Worked as SPOC for product operations for the customer Using Service now Tool.

1.UNIX Production Support (L2/L3) for various medium complexity applications.
2.SPOC for change coordination for application.
3.Work with end users through phases of the project for requirement gathering & analysis, planning &
Implementation.

Mapped in the Application Development Domain(ADM) in Core Java Domain where I learned and did a hands on practice on Java Programming language. Got hands on experience on various web development technologies like HTML, CSS, Oracle Sql and Javascript. Did a project in a team of 4 where develop a landing page using front end technologies.