AKHIL KUMAR SINGH

Agentic AI Recommenders (Devices, Plans, Perks)

• S/T: Customers received generic recommendations leading to drop-offs.
• A: Built AI-driven agentic recommender leveraging profiles and open-text insights; led backlog and cross-functional alignment.
• R: Drove 15% lift in cart adds and 8% lift in orders.

Strategic Loyalty Offer Placement (Churn Reduction & Upgrades)

• S/T: Churn-prone segments required targeted retention offers.
• A: Personalized loyalty recommendations using AI-based centile scoring; created execution roadmap.
• R: Delivered $8M+ opportunity and 20% improvement in save rate.

Offers Roll-Up Experience (UX Simplification)

• S/T: VOC indicated cluttered and confusing offer discovery.
• A: Categorized offers and defined roadmap to streamline UX.
• R: Improved discovery time by 3bps and drove 11% CVR increase.

Cross-Functional Product Leadership

• S/T: Product, engineering, AI/ML, analytics, and design lacked execution alignment.
• A: Established product operating rhythm and owned backlog/PIs.
• R: Improved Agile KPIs by 10bps across velocity, predictability, and refinement quality.

Analytics & Executive Visibility

• S/T: KPIs and model performance lacked standardization.
• A: Defined primary/secondary KPIs and built monthly forecasting dashboards.
• R: Enabled data-driven decisions and consistent exec reporting.

Release Manager – Digital Promotions & Device Launches

• S/T: High-stakes digital launches required precise release coordination across platforms.
• A: Managed web/app deployments, daily and strategic release cycles; aligned Dev, UAT, Infra, Content, and Analytics to ensure tagging and data readiness.
• R: Delivered 15+ flagship releases, Iconic & Black Friday with 0 critical defects.

Change & Problem Manager

• S/T: Risks, dependencies, and recurring incidents threatened delivery timelines and stability.
• A: Identified risks early, enabled proactive mitigation; led RCA on 400+ major incidents and partnered with infra teams on permanent fixes.
• R: Improved system stability and protected project delivery schedules.

• Delivered 1500+ deployments and resolved 100+ critical defects for high-volume business’s in BFSI environments.