Akhil Kurup

Roles and Responsibilities:

• The primary decision-maker and representative for all operational functions, overseeing day-to-day activities.
• Coordinating and managing operations activities to ensure all processes ran smoothly.
• Managing the Operations, Quality and Delivery team simultaneously.
• Making Daily Allocation to ensure daily targets are met.
• I have independently executed allocation totaling $3 million in value.
• Developed a business model that produces substantial income while keeping company expenses to a minimum.
• Participating in client meetings to explore opportunities for enhancing business performance and expansion.
• Work with the development team to enhance company website, integrate all operational activities on CRM.
• Set KRAs for the operations, quality and delivery team.
• Maintain the expense sheet for the entire Lead Generation process, analyze and plan cost cutting wherever applicable.
• Participating in annual performance reviews to approve employee appraisals.
• Keep track of revenue generated on a monthly, quarterly, and yearly basis for each client.

Roles and Responsibilities:

• Conducted performance reviews for staff members on a regular basis.
• Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
• Created reports detailing progress against goals set out by senior management.
• Resolved customer complaints promptly by providing appropriate solutions.
• Provided guidance and training to team members in order to improve their skillset.
• Assisted with interviewing and hiring of employee team members with appropriate skills.
• Achieve the performance indicators like Customer Satisfaction, Customer Resolution, and Quality Parameters.

Roles and Responsibilities:

• Managed Data research and Tele Marketing team simultaneously.
• Executed Data and Tele Marketing campaigns daily.
• Coached, mentored and trained junior team members on their roles and responsibilities.
• Implemented strategic plans to enhance team performance and productivity.
• Allocated resources effectively to ensure project completion within deadlines.
• Established clear team goals aligned with company objectives, tracking progress regularly.

Roles and Responsibilities:

• Manage a Team of 15-20 Agents who specialized in working on EMEA, APAC and LATAM campaigns.
• Plan daily allocation with manager to complete the campaigns.
• Ensure all the campaigns are completed before the deadline.
• Coordinate with Quality and Delivery team for campaign delivery.
• Work on rectifications in order to reduce the disqualification ratio.
• Train agents in order to enhance performance and productivity.
• Advised senior management teams on ways to improve operational performance metrics.
• Maintained positive working relationship with fellow staff and management.

Roles and Responsibilities:

• Do research and generate leads in EMEA, APAC and LATAM region.
• Ensure daily targets are achieved.
• Worked closely with the Team Leader to plan the team's campaign allocation.
• Dialed on HQL, BANT and Webinar campaigns.
• Worked on ABM and Install Base campaigns.

Roles and Responsibilities:

• Worked on Setting Appointments for a windows and doors company in Canada
• I was one of the 3 team members chosen to travel to Chennai and train the employees in the Chennai branch.