Ankit Gupta

• Successfully facilitated efficient service delivery and executed projects with exceptional management skills, contributing to year-over-year growth of the company.
• Implemented strategies to enhance delivery capabilities, ensuring scalability and meeting both present and future business needs while improving customer experiences.
• Performed in-depth project evaluations to gather valuable insights across a range of verticals including Government, Enterprise, ISP, and emerging markets.
• Managed the implementation of multiple product lines including MPLS, SDWAN, smart metering,
  cloud services, AI solutions and M2M technologies in large-scale projects
• Encouraged innovation and continual improvement in process, product, and market strategies by fostering a digital mindset.
• consistent information flow with stakeholders. Developed an exceptional team by conducting coaching and mentoring sessions, resulting in the successful execution of high-quality program management initiatives for customers
• Engaged in regular discussions with the leadership team, presenting updates on governance and reviewing progress during programme steering committees and weekly review sessions.
• Successfully oversaw and maintained key accounts with top-tier companies such as HCL, Maruti, Indian Army, Vedanta,American Express,Samsung,and Panasonic et

• Enhanced DTH activation (o2A) and service operation processes while maintaining partner relationships and enforcing defined SOPs.
• Managed partner inquiries about inventory management details and technical support concerns.
• Successfully reduced costs without sacrificing quality by negotiating and streamlining contracts with vendors, call centers, and service centers utilizing a Digital mindset.
• Maintained consistency in partner payout validation by rigorously following established SOP guidelines.

Received awards from CEO for reducing repeat faults and increasing O2A, CPE recovery projects, and automation process.

Project Management Office

• Developed KPI & KRA for Project Management, enhancing operational efficiency.
• Evaluated RFIs, RFPs, and RFQs in large-scale government and non-government projects. Created pre-bid inquiries regarding project details, delivery options, service offerings, and billing terms.
• Proven track record of successfully overseeing project delivery for Airtel products and efficiently managing scopes including UPPCL, UKPCL, UP POLICE, BELTRON, WEBSWA.

In 2019, demonstrated exceptional leadership as the National Head of Emerging Business for SMB.

• Successfully oversaw the responsible expansion of accounts resulting in a 21% boost in conversion and TAT performance.
• Managed the SMB Segment by delivering projects within defined TAT to ensure customer satisfaction and handle queries for an enhanced experience.
• Achieves exceptional results in improving Delivery Management Process through utilization of specialized Tools & Techniques (LEO & TMO)
• Experienced in strong Business & Client facing with Program Management skills

Completed Future Leader Program at IIMA in 2020.

Project Management Office

• Successfully oversaw the execution of significant MPLS connectivity projects at a national level for prominent organizations such as SBI-12,000 sites, CBI, HDFC and ICCI.
• Designed and developed a metrics tracking system to monitor service delivery performance, customer metrics, and LOB metrics in the System for close project monitoring and control

Honored with multiple Extra Mila Awards for exceptional performance across CSO & Sales verticals.

• Successfully executed large and complex projects such as Passport Seva, AAI, and Fortis.
• Achieved the Best Project Manager award by successfully handling and completing complex projects from Business

• Achieved project goals and objectives for UP Police Surveillance & SMB Projects.

• Developed and maintained strong partnerships with carriers for seamless logistics operations.

• Effectively handled a variety of tasks in project management and service operations as the on-site Projects & Circle lead (SDM).