

Having a total ICT experience of more than 20 years in OSS/BSS solution/product support, deployment, verification, and leading a team. Currently working as a Service Delivery Line Manager with Operational Responsibility of Global Support Delivery Manager MEMA Market in Ericsson BOS Global Support. Current responsibilities encompass subject matter expertise in people management and operational oversight for Ericsson BSS portfolio, delivering products and solutions to global customers. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.