Pratheesh Kumar Chengalvirayan
Chennai
Summary
Dynamic Account Delivery Head with Wipro Limited, excelling in customer relationship management and strategic planning. Proven track record in winning key accounts and driving revenue growth through outcome-based delivery. Expertise in Unix and project management, delivering exceptional results and enhancing client satisfaction across diverse portfolios.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Delivery Head (Hunting Accounts)
Wipro Limited
2024.09 - Current
- As Account Delivery Head for hunting accounts my responsibility is to work closely with Sales teams and to identify, pursue and close new business opportunities for America2 business unit. Setting up new accounts for Wipro and working towards growing them in terms of projects, revenue, headcount & the entire eco systems.
- Proactively identifying, pursuing, and closing new business opportunities (new logos) within target markets in North America. This often involves a collaborative strategy with dedicated sales and pre-sales teams.
- Building and maintaining strong relationships with C-suite executives and senior stakeholders, acting as a trusted advisor to ensure high client satisfaction and retention.
- Instrumental in winning 3 new key accounts for Wipro in banking and Mortgage area.
- Managing delivery for all the hunting accounts with great Customer relationship.
- Have Setup all new accounts from scratch and successfully delivered with high level of Customer satisfaction and feedback for all new accounts.
- Won a new logo for Wipro in mortgage portfolio & have ensured presence in both Origination and servicing portfolios.
- Grown Revenue & headcount for a new North America regional bank account & have shown a strong growth momentum both on revenue & Operating margins.
- Have won a new logo for Wipro on Microsoft space on domain migration, Sharepoint & Teams migrations for a large family-controlled bank in headquartered in Raleigh, NC.
- Have signed Outcome based Model engagements with new hunting accounts and delivered them without any challenges.
- Have explored multiple accounts and have submitted proposals for digital, testing, data and infrastructure work across existing hunting and new accounts.
- Managing the financial health of the account and achieve revenue, profitability, cost optimization.
- Driven a large managed services cloud application migration program for a leading multinational bank and successfully completed application migrations and was appreciated by the bank.
- Have improved operating margins for all the hunting accounts with process streamlining, delivery excellence & optimizing positions and roles.
- Have taken additional responsibility of driving the fulfillment engine for the entire banking engagements across digital Americas2 portfolio.
- Managed the Account portfolio growth and serving as integral part of New Client Implementation, Training and team capacity management.
Account Delivery Head (Large Account)
Wipro Limited
2017.11 - 2024.09
- As Account Delivery Head (Large Accounts), I am responsible for delivery of multiple projects with 950+ global associates with an annual Revenue of $65Mn for consumer banking portfolio for a large multinational bank.
- Won a large Devops deal, Developer Productivity and infrastructure Management (DPIM) of $100Mn TCV multi-year contract for a leading multinational bank displacing competitors with a differentiated solution.
- Managed Delivery of the DPIM engagement part of a Consumer banking portfolio with 450+ technical and cross functional associates across multiple locations with an annual revenue of $25Mn.
- Have set up all project teams with in the DPIM from scratch and have built a strong high-performance team to deliver the outcome based managed services engagement.
- Successful Transition for all projects with in the DPIM engagement from incumbent vendor without any risks or challenges & brought to self-sustaining steady state.
- Implemented the best practices, process streamlining, defining and measurement of SLA’s across all the projects with in the DPIM engagement have brought significant value to customers.
- This engagement is one of the kind to integrate the Production operations & Development teams to improve the go to market strategy.
- In DPIM program, Application deployment, Build, Database, Middleware, Messaging, Devops, helpline, Mainframe, ETL & Non-Prod support teams across regions have delivered significant values to customer with improved availability of applications and systems for Non-Prod & Prod environments.
- Partnered with Client to codevelop and implemented automation COE with enhanced developer productivity.
Delivery Manager
Wipro Technologies Ltd
2011.06 - 2017.11
- As a delivery manager, I was responsible for managing the delivery of high critical programs of global consumer bank delivering an end-to-end completion of all Projects.
- Have built a great relationship with all stake holders including customers, vendors & internal teams and ensured successful execution of all programs.
- Have ensured all Service levels are met across all key programs with a great customer experience.
- Managed a Portfolio of 450+ team members across 3 engagements with an annual revenue of $12Mn with projects spread across different locations (India, US, Singapore).
- Led, managed & successfully delivered the Service delivery for high critical production support program for one of the largest multinational banks via managed services model for midrange Unix, Middleware, Wintel and Database support with a great value added to the customer.
- Managed and delivered Global Consumer Bank’s infrastructure build for Asia & North America & Mexico regions across Unix, Database, Middleware & messaging Tech stacks.
- Responsible for Quality delivery of Operational and IT Infrastructure Support in Datacenter Operations, Unix, Database and Middleware technology.
- Built highly capable and performance teams and built teams and achieved a great customer satisfaction and feedbacks across all 3 large engagements.
- Taken over high escalated and cost Overrun program and turned to Green in short time and avoided SLA Penalty.
- Driven process simplification, process improvements along with delivery excellence.
- Delivered value to Customers by automation and service improvements, initiated an internal Service improvement team and assessed all the Service now Queues and volume of tickets and driven improvement by reducing the ticket volume by 90%. (around 160,000 tickets to 15,000 tickets).
- Responsible for Quality delivery of Operational and IT Infrastructure Support in Datacenter Operations, Unix, Database and Middleware technology.
- Proven track record in Project Management and Delivery Management with excellent work ethics, Management aptitude, Business acumen and technical capability.
- Executed projects with teams that are diverse and geographically distributed across USA, Singapore and multiple cities in India.
- Have good understanding on the SOW, hardware/software resources management, Resource Management processes, and good knowledge on Quality processes.
- Immense contributions towards Entry level trainings, Interviews, anchoring client visits, Organizing Employee Engagement programs across Development centers.
- Driven Team building programs and People connect initiatives with in the Unit.
- Handled Project transition of large teams from High-Cost locations to low-cost locations.
- Additionally taken up as the delivery lead initiative head and driven the optimization of all teams across all infrastructure projects by simplifying and implementing new process, automation across all the SOW’s and achieved 4 Mn saves.
- Developed and implemented delivery strategies to maximize resources and efficiency.
- Implemented ITIL best practices resulting in Improved Service performance.
- Ensured Service Levels across all Critical engagements are met without any Cost overruns.
Project Manager
Wipro Limited
Chennai
2009.01 - 2011.11
- As Technical Project Manager, managed multiple System administration teams across North America, Japan & Asia Pacific for largest global bank.
- Built all the teams from scratch & have ensured all SLAs met & achieved above the agreed levels with high quality.
- We are able to grow this teams from 25 members to 40 members in a short time mainly due to the performance of this teams.
- All teams supported 24 x 7 model and delivered with high Quality.
- Driven Short term migration Projects and Completed within the Project timelines.
- Ensured a clear documentation in SharePoint which has become a one source for all teams including Customer and other teams to refer.
- All project risks are assessed, clearly documented and mitigated.
Manager
Citigroup Information Technology Operations & Solutions
2006.07 - 2009.01
- Managing Unix System admin Team, Murex Teams and delivered Projects with high quality and service levels.
- Managed 25+ members across both the Projects.
- Built High performance teams to deliver Murex and System administration support.
- Ensured a successful Transition and have built the competencies with in the team.
- Ensured a clear playbook/documentation prepared for all Projects.
- Identified, assessed risks for all projects, documented and mitigated.
- Have ensured high Customer satisfaction for both Murex and System Admin Projects.
Senior UNIX Administrator
Optimum Solutions Ltd
Singapore
2005.04 - 2006.07
- Responsible for supporting more than 500+ servers of different Unix flavors like HPUX, TRU64, Linux and Solaris systems located in Singapore supporting all Asia pacific countries.
- Worked in Asia Pacific team of a Leading global bank in Singapore, as a consultant Senior System Administrator for Midrange Technical Support.
- As a member of Midrange Technical Support Team, my primary responsibility was to carry out day-to-day System administration activities in a high availability, high-performance environment.
- This team is responsible for 24/7 support of Different flavors of Unix servers located in Singapore & Hongkong datacenter.
- Handled Unix servers which had Datawarehouse Applications hosted for Singapore, Latum Regions.
- Worked on call rotation basis to take care of all Linux, HPUX & Tru64unix systems.
- Migration of applications running on Tru64unix to HPUX servers.
- Migration from Tru64unix from ES45 to GS160 servers.
- VTM patches were regularly updated for Linux, Tru64unix & HPUX servers.
- Worked on the installation & configuration of third-party products like Patrol, Powerbroker, infomover, ISS, Seos, NDM, TWS etc.
- Taken care of Change request’s raised by Dev teams on UAT & PROD and also worked on the VTs for the completion.
- Participated and successfully invoked the COB servers during COB tests.
- Deputed as a consultant for a Leading Global bank for its Asia pacific Midrange Technical Support team.
Member Technical Staff
Oracle India Pvt Ltd
Bangalore
2004.03 - 2005.03
- In Oracle, as Member technical staff, performed System administration and support for the Platform technology Group’s Serves located out of their datacenters in Austin.
- Platforms Technology Group of Oracle does the porting of base Oracle software’s to different Unix Operating systems.
- This group have servers of different UNIX flavors like Solaris, Linux, HPUX, Tru64unix, AIX.
- The Unix admin team in PTG takes care of the servers and supports them using the ticketing system.
- System administration and Certified configuration support for Platform Technology Group.
- Preparing a Unix/Linux system to a configuration required by the development team to test their Different Database releases.
- Monitoring servers where PTG websites are hosted.
- Solving the problems faced by the development team with respect to system administration issues.
- 60% of Activities are based on ticketing system which have their own priority levels.
- Apart from tickets, Deploying/Provisioning of oracle applications on System on regularly basis for the development teams at PTG.
- Administer the PTG lab which had Solaris & Linux servers for the development teams.
- Building Linux, Solaris servers based on the application team’s requirement.
Unix System Administrator
Softenger India Pvt Ltd
Chennai
2001.06 - 2004.03
- Primary responsibility was to carry out day-to-day System activities in a high availability, high-performance environment.
- This System engineering team is responsible for co-ordination & 24/7 support to more than 100 systems of multiple UNIX flavors of the bank located in India, Singapore & U.S.A.
- Installation & customization of Operating systems like Solaris, Tru64Unix, HPUX, Linux and customizing as per bank’s security and hardening guidelines.
- Monitoring of system performance, availability using tools like Patrol & inbuilt shell scripts.
- Handling Disk Crashes, Database crashes, Kernel Panic and other exceptions and recovering the system to its normal condition ensuring minimum downtime.
- Installation and Configuration of webservers and Application servers for net banking applications like Netscape server 4.1, WebLogic server.
- Regular Backing up OS Files and directories, applications to tapes.
- Installation of latest critical, Kernel patches for security bugs.
- Creating and configuring File systems based on User requirements.
- Co-ordination with users & responsible for quick solutions to their problems.
- Preparation of System documentation, which involves daily, weekly, monthly reports and also involves documentation on various activities performed.
- As part of Softenger, deputed as a consultant associate for Leading Global bank’s System Engineering & Database administration (SEDBA) team at Chennai.
Senior Engineer
Bundy India Ltd
Chennai
1999.08 - 2000.11
- I have Joined Bundy India Limited as Graduate Engineer trainee and was deployed to their Production plant in Chennai.
- As part of the production team, role is to manage the production teams, scheduling & allocation of work, Production planning, Training of employees, ensuring Quality standards & on time deliveries of brake and fuel assemblies to Customers.
- Bundy India Ltd is Automobile Multinational Company, supplying Brake tubes and Fuel tubes for Hyundai motor India, Ashok Leyland, Brakes India etc. It is a concern of TI Group of UK.
Education
M.B.A - General Management
Anna University
ChennaiB.E - Mechanical Engg
S.R.M. Engineering College
ChennaiSkills
- Customer relationship management
- Account management
- Project management
- Outcome-based delivery
- SLA measurement
- Business development
- Strategic planning
- Service delivery management
- Performance metrics analysis
- Account strategy development
- Stakeholder management
- Shell Programming
- Linux
- Sun Solaris
- HPUX
- Tru64Unix
- Unix
- Solaris 58/59
- HP-UX
- C
- Java
- Microservices
- Python
- Shell scripting
- JavaScript
- Apache webserver
- HTML
- Iplanet webserver
- CA Etrust
- Iss
- Symantec ESM
- Veritas volume manager
- Veritas Cluster services
- Netbackup
- Tivoli
- Connect Direct
- Legato
- EMC Infomover
- IBM Clearcase
- BMC Patrol
Certification
- Veritas Volume Manager
- Sun Solaris 8 System Administration Certification
- ITIL V3
- Brain bench Certifications for Windows Fundamentals
- Brain bench Certifications for Maths Fundamentals
- Interview Certification Program
Training
- 02/01/11, Wipro Leadership Program, Bangalore
- 07/01/10, Wipro Accelerate Program, Mysore
- 12/01/08, ITIL V3, Citi Technology Services, Chennai
- 11/01/08, PMP study facilitation workshop, VINSYS, Chennai
- 12/01/06, Configuration management using clearcase, Microgenesis, Chennai
- 12/01/06, Veritas Volume manager 4.0 Administration, Sun Microsystems, Chennai
- 03/01/06, Hands on MC Service Guard Training, HP, Singapore
- 06/01/05, Accelerated HPUX Administration, HP, Singapore
- 01/01/04, Linux Redhat Administration, Oracle India Pvt Ltd, Bangalore
- 12/01/00, Ecommerce Training, TransEd Computer Education
Awards
- Runner up Dream team award, NEXUS, IDEAS Leadership summit, 05/01/22
- Best People Manager award, Wipro, 10/01/17
- Dream Team of the Quarter, Wipro Technologies Ltd, 2009-2010
- Best Technical Manager, Wipro Technologies Ltd, 2010
- Shining Star Award, Wipro Technologies Ltd, 2010
- First Prize for Technical Paper Presentation, Automeet, Madras Institute of Technology, Anna University, Chennai
- First class in general Knowledge Tests, United Schools of India
- First Prize in Inter-Departmental Cricket Meet, College
Timeline
Account Delivery Head (Hunting Accounts)
Wipro Limited
2024.09 - Current
Account Delivery Head (Large Account)
Wipro Limited
2017.11 - 2024.09
Delivery Manager
Wipro Technologies Ltd
2011.06 - 2017.11
Project Manager
Wipro Limited
2009.01 - 2011.11
Manager
Citigroup Information Technology Operations & Solutions
2006.07 - 2009.01
Senior UNIX Administrator
Optimum Solutions Ltd
2005.04 - 2006.07
Member Technical Staff
Oracle India Pvt Ltd
2004.03 - 2005.03
Unix System Administrator
Softenger India Pvt Ltd
2001.06 - 2004.03
Senior Engineer
Bundy India Ltd
1999.08 - 2000.11
M.B.A - General Management
Anna University
B.E - Mechanical Engg
S.R.M. Engineering College