AKHIL MISHRA
Channel Relationship Manager
Hyderabad,TG
Summary
Channel Relationship Manager - IN AMZL leading AP & TG last-mile operations across 40 sites with 68K daily volume, while managing the South Zone Seller Pickup program at 117K average daily shipments. Drives SLA compliance, customer delivery, and return-shipment execution through partner coordination and regional issue resolution. Improves cost-per-shipment and delivery performance by aligning sellers, delivery partners, and site operations.
Overview
11
11
years of professional experience
Work History
Channel Relationship Manager - IN AMZL
AMAZON INDIA
04.2026 - Current
- Lead Channel Relationship Management for the AP & TG region, handling daily volumes of 68K across 40 sites spanning Hyderabad city and upcountry stations.
- Manage end-to-end customer delivery and customer return shipment operations, ensuring SLA compliance and service excellence across the region.
- Spearhead the South Zone Seller Pickup program, managing an average daily volume of 117K shipments, coordinating with sellers and delivery partners for seamless pickup operations.
- Drive operational efficiency and partner relationship management to optimize cost-per-shipment and delivery performance metrics.
Manager - B2B HUB (Noon Minutes)
NOON.COM
12.2025 - 03.2026
- Lead operations for the largest warehouse in the UAE Noon network, managing a daily volume of 520,000 units.
- Established and optimized middle-mile processes for Hub dispatch to ensure seamless inventory flow and replenishment for dark stores.
- Oversaw the strategic alignment of B2B Hub operations with last-mile delivery requirements.
- Led the Cost of Business Waste (CoBW) charter, working on Inventory losses, In-transit losses, and Middle-mile cost optimization.
- Reduced Cost Per Order (CPO) from 0.54 to 0.07 through systematic waste elimination and process optimization initiatives.
Program Manager - ACES
AMAZON INDIA
08.2025 - 11.2025
- Led the Inventory Quality charter for Amazon Fresh and managed New Launches for the Amazon Now B2B Hub.
- Established processes to define business requirements for new launches, ensuring operational readiness.
Operation Manager, Amazon Fresh (Cluster)
AMAZON INDIA
06.2024 - 07.2025
- Led operations for four Amazon Fresh sites across Mumbai and Pune.
- Programmatically improved Last Mile (LM) on-time performance for the Diwali ’24 peak from 95% to 98.5%.
- Spearheaded the sustainability charter for Fresh and Sub-Same-Day businesses, digitizing shipping labels and invoices to reduce waste.
- Led the “Earth’s Best Employer” charter for India operations to improve workplace culture and safety.
- Managed compliance with regulatory standards, achieving flawless inspections.
Regional Manager, Process Engineering
AMAZON INDIA
12.2023 - 06.2024
- Led the Process Excellence Audit Mechanism across the India Ultra-Fast Fresh (IN-UFF) network (25 sites), driving 95% compliance.
- Managed standardized operations in the SSD network, achieving cost savings of INR 100 MM across 27 mini-warehouses; collaborated with tech teams on WMS changes to save an additional INR 400 MM.
- Enhanced driver load capacity by 20% (35 to 42 bags) through the introduction of new saddle bags and managed Cold Supply Chain initiatives for chilled/frozen orders.
- Designed food safety compliance audits and addressed external audit inputs.
Program Manager, Quality (Amazon Fresh)
AMAZON INDIA
04.2022 - 12.2023
- Led program management for the Inventory Health charter and Quality initiatives for the Amazon Prime Now network.
- Partnered with Operations, Engineering, and Product Management to define KPIs and drive continuous improvement strategies.
- Identified key performance indicators (KPIs) to track program performance and drove data-based decision-making.
Area Manager - Launch
AMAZON INDIA
04.2021 - 04.2022
- Served as the Launch POC for Outbound Dock Operations at PNQ3, executing end-to-end activities including design, installation, and snag clearance.
- Delivered one of the fastest ramp-ups in INFC history, accumulating 2MM inventory within 34 days, and managing a peak outbound volume of 1.14 Lac daily with zero CPT misses.
- Saved INR 3.7 MM by repurposing assets from mothballed sites and reduced supplier lead time for visuals from 16 weeks to 3 weeks.
Area Manager - Operations
AMAZON INDIA
01.2020 - 06.2021
- Achieved the lowest Variable Cost Per Unit (VCPU) of 5.63 in the network during COVID peak, managing inbound volumes 160% higher than BAU.
- Implemented Kaizen for mother bag stands, improving associate productivity and dock utilization.
- Achieved 16.9MM in savings through the implementation of PFS boxes for the EFP network and standardizing unification processes.
Learning Manager
AMAZON INDIA
12.2016 - 12.2019
- Managed training for over 5,000 associates and critical resources during major events (Prime Day, Diwali).
- Reduced pick idle time from 14% to 7% and increased pack UPH from 110 to 180 while supporting the HYD8 L&D team.
- Improved salable yield in customer returns from 68% to 76%, saving INR 1.2 MM per month.
Risk Analyst
AMAZON INDIA
05.2015 - 12.2016
- Managed back-end order processing and risk adherence for B2B and B2C clients for Amazon.com and Amazon.uk.
- Was part of the Electronic Gift Card (EGC) launch team in the India marketplace.
Education
B.Tech - Electrical and Electronics
Uttar Pradesh Technical University
Lucknow01-2014
Skills
Supply chain management
Operations management
Last-mile operations
Middle-mile operations
SLA management
Partner Management
New Product Introduction (NPI)
Cost optimization
Data analytics & reporting
Process mapping
SOP development
Timeline
Channel Relationship Manager - IN AMZL
AMAZON INDIA
04.2026 - Current
Manager - B2B HUB (Noon Minutes)
NOON.COM
12.2025 - 03.2026
Program Manager - ACES
AMAZON INDIA
08.2025 - 11.2025
Operation Manager, Amazon Fresh (Cluster)
AMAZON INDIA
06.2024 - 07.2025
Regional Manager, Process Engineering
AMAZON INDIA
12.2023 - 06.2024
Program Manager, Quality (Amazon Fresh)
AMAZON INDIA
04.2022 - 12.2023
Area Manager - Launch
AMAZON INDIA
04.2021 - 04.2022
Area Manager - Operations
AMAZON INDIA
01.2020 - 06.2021
Learning Manager
AMAZON INDIA
12.2016 - 12.2019
Risk Analyst
AMAZON INDIA
05.2015 - 12.2016
B.Tech - Electrical and Electronics
Uttar Pradesh Technical University