Sports
Akhil Namburi
Client Servicing Manager
Hyderabad
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Manager
I Catch Media
Hyderabad
10.2019 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Developed service procedures, policies and standards.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
Civil Site Engineer
Simhadri TMT
vishakapatnam
06.2017 - 04.2019
- Analyzed survey reports, maps, blueprints and other topographical and geologic data to plan infrastructure and construction projects.
- Monitored execution of contract work for compliance with design plans and specifications.
- Planned, directed and participated in surveying activities and researching title reports and deeds in preparation of survey instructions.
- Compiled and presented reports explaining project details to non-technical stakeholders.
- Managed construction equipment maintenance to minimize costs and avoid project disruption.
Education
Btech - Civil
Andhra University
Vishakhapatnam 06.2012 - 06.2016
Skills
Customer Relationship Management Software (CRM)
Interests
Timeline
Client Service Manager
I Catch Media
10.2019 - Current
Civil Site Engineer
Simhadri TMT
06.2017 - 04.2019
Btech - Civil
Andhra University
06.2012 - 06.2016
Singing
I hum every song i hear, would possible plan a alternative career someday
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