Sports
Akhil Namburi
Client Servicing Manager
Hyderabad
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Manager
I Catch Media
Hyderabad
10.2019 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Developed service procedures, policies and standards.
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
Civil Site Engineer
Simhadri TMT
vishakapatnam
06.2017 - 04.2019
- Analyzed survey reports, maps, blueprints and other topographical and geologic data to plan infrastructure and construction projects.
- Monitored execution of contract work for compliance with design plans and specifications.
- Planned, directed and participated in surveying activities and researching title reports and deeds in preparation of survey instructions.
- Compiled and presented reports explaining project details to non-technical stakeholders.
- Managed construction equipment maintenance to minimize costs and avoid project disruption.
Education
Btech - Civil
Andhra University
Vishakhapatnam 06.2012 - 06.2016
Skills
Customer Relationship Management Software (CRM)
Team Building
Customer Relations
Administrative support
Microsoft Outlook, Word and Excel
Negotiation expert
Staff Management
Exceptional interpersonal communication
Complaint resolution
Interests
Timeline
Client Service Manager
I Catch Media
10.2019 - Current
Civil Site Engineer
Simhadri TMT
06.2017 - 04.2019
Btech - Civil
Andhra University
06.2012 - 06.2016
Singing
I hum every song i hear, would possible plan a alternative career someday